THE NAPIT GROUP

Responsibility

• contribute towards NAPITs technical bulletins and publications
• take an active role in national apprentice skills competitions
• have an understanding of renewable technologies
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• be technically up to date with all current industry Regulations
• carry out scoping and needs analysis with partners & manufacturers
• knowledge of all training material within the NAPIT technical department
• use your industry experience and knowledge to contribute towards NAPITs technical direction and input to how the electrical industry evolves over the coming years
• visiting client sites, offices and training venues
• present technical information to large audiences through multiple media outlets, such as webinars, blogs, videos and in person
• assist in the development of business sales & marketing strategies
• attend seminars, conferences and events where appropriate

Requirements

• field Sales
• sales Executive
• technical Sales
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• technical
• electrical Engineer
• experienced in understanding trade shows & events
• business Development Manager
• previous experience in front of stage / camera / microphone
• sales Engineer
• business Developer
• technical Sales Executive
• qualifications or similar experience in BS 7671 and its implementation
• prepared to represent NAPIT at BS 7671 committees and working groups
• key Sales
• excellent communication skills
• technical Sales Coordinator
• professional, articulate and confident
• technical Sales Exec
• self-motivated with drive, tenacity and ambition
• ability to make decisions and prioritise workload, working to tight deadlines
• proven experience & demonstratable track record in a similar position Prepared to contribute to NAPITs Competent Person magazine and other industry publications
• technical Expo
• proactively demonstrate commercial awareness
• prepared to work towards representing NAPIT and the wider electrical industry at Government Working Groups on electrical safety and national technical committee standards
• install and maintain effective working relationships with other departments
• ability to analyse & interpret information
• able to adapt & work under pressure
• relationship building with external companies

Benefits

• company car

Earnings for position technical engineer

Responsibility

• customer Service Support
• general Customer Service Support
• logging App & Technical Support Requests
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• giving basic support of NAPIT software & Apps, notification systems, NAPIT members online portal
• processing TPC Notifications
• handling/logging complaints against NAPIT activities
• handling Reports of NAPIT Non-Recognition
• handle direct Customer Service calls , and email for all areas of NAPIT service from customers, consumers and other agencies
• to undertake any tasks required that are appropriate to the role and grade
• handle direct Customer Service calls , chat and email for all areas of NAPIT service from customers, consumers, and other agencies
• frontline customer support for other NAPIT departments, forwarding calls and emails to the applicable business area, including overflow calls during busy periods
• responding to customer survey feedback

Requirements

• customer Support
• client Service
• customer Service Representative
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• customer Services Executive
• enquiries Assistant
• technical Support Assistant
• enquiries Advisor
• enquiries Executive
• team Enquiries Advisor
• good IT skills
• client Team Enquiries Assistant
• confident to make outbound and received inbound calls with professional phone manner
• able to work on own initiative as well as in a team
• attention to detail
• customer Service Skills
• customer Service Experience
• call Centre Experience
• complaint Handling
• general industry knowledge would be beneficial but not required
• flexible

Earnings for position customer services advisor

Responsibility

• responsibility for the implementation of approved policies and procedures
• responsibility for assisting with the development and delivery of membership services
• responsibility for assisting with the duties relating to the customer journey, including communications and complaint handling
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• responsibility for monitoring and reporting of Operations Team KPI's
• responsibility for monitoring and reporting the performance of the overall project programme management
• provide support to the managerial team in their day-to-day operational activities

Requirements

• operations
• operations Manager
• programme Management
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• senior Project Manager
• membership Manager
• project Operations Manager
• literate, educated to level 3 / level 4
• personnel management
• time and workload management
• project Management
• communication skills
• good Level of IT Experience/Knowledge
• at least 2 years' experience relating to operations and project programme management activities relating to NAPIT or a similar organisation

Earnings for position operations manager

Requirements

• client Services
• customer Service
• customer Support
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• admin
• accounts
• customer Service Advisor
• customer Relations
• office administrator
• customer Excellence
• professional, articulate and confident with outstanding communication skills
• ability to build effective relationships with customers and team members
• key account administrator
• must be proficient in using a variety of software including CRM systems and Microsoft products
• be able to make decisions and prioritise workload, working to tight deadlines
• solution focused individual with previous administration experience
• willingness to embrace new working practices with the ability to learn quickly
• electrical Industry knowledge & experience
• full UK driving licence due to office location

Earnings for position administrator

Responsibility

• the role of Scheme Supervisor is to assist the Scheme Manager with day-to-day duties and management of the team, as well as assist with our Schemes administrative duties

Requirements

• customer Services
• customer Support
• supervisor
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• manager
• administration
• schemes Management
• schemes Admin
• supervisory and/or management experience required
• administration work experience required
• attention to detail and high level of data accuracy required
• good communication skills and telephone experience
• the ability to work as part of a larger team whilst being self-sufficient and motivated
• the ability to think quickly and deal with complex queries and issues
• able to provide a minimum of two contactable references
• preferably with a full UK driving license due to the remote location of our offices

Earnings for position supervisor