THE KINGS THEATRE TRUST

Responsibility

• protect the sustainability, income and reputation of Kings Theatre Trust Ltd
• assist the Technical Manager to lead, manage and develop a team of contracted and casual staff
• manage the operational delivery of organisational objectives
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• contribute to the theatre’s business plan, corporate strategy and annual budgets and to ensure they are delivered
• as required, to Install and facilitate incoming productions, to ensure high quality performance and act an HOD as required
• take responsibility for the strategic planning of team holidays and days off to ensure adequate operational cover in the theatre
• ensure team appraisals are completed and logged in a timely manner
• take an active role in the Health & Safety activities of the theatre
• positively lead, support and develop staff to encourage an effective work force
• as required, lead specific training in the use and operation of production equipment, to develop skills and knowledge base of others
• assist and attend training sessions both ‘in house’ and external as required
• as directed by the Technical Manager, to act as principal contact for incoming companies and productions, to ensure excellent communication and understanding by all parties
• in accordance with current legislation and industry best practice, to use the theatre’s stage and electrical equipment, tools and supplies, to ensure their safe and proper use, care and maintenance
• as scheduled, fulfil the role of Duty Technician, ensuring the team works in a safe and legal way to comply with regulatory and legislative requirements and industry best practice
• in liaison with Assistant Technical Manager source best prices and order new technical equipment within authorised budgets
• as scheduled, supervise a staff team in the delivery of its work, to ensure safe and efficient presentation of the Kings Theatre programme
• to ensure the Technical Team maintain accurate equipment inventories and update technical specification and procedural documentation
• effectively manage the maintenance of all technical facilities and equipment
• ensure the day to day operation and activities relating to the technical operation of the theatre are adequately staffed according to show and business requirements, taking into account the working time directive, ABTT guidance and best practice
• communicate effectively with incoming companies regarding show requirements, ensuring rider responses and staff rotas are completed and effectively distributed to all relevant parties
• support the Technical Manager to ensure the effective maintenance, replacement and renewal of the Kings Theatre’s stage areas, production equipment and systems, to ensure the safety of electrical and stage equipment and resources
• ensure the team works in a safe and legal way to comply with regulatory and legislative requirements
• in consultation with the Assistant Technical Manager, advice the SLT when lighting, sound, A/V, automation or staging matters are impractical or outside the capabilities of the theatre, and to suggest alternative arrangements that fall within the artistic interpretation required by the production
• assist the Technical Manager to ensure that staff are effectively recruited, have development opportunities and are supported and supervised so that they are able to meet objectives and targets

Current offers for the position:

Responsibility

• report regularly on sales activity and where required suggest ways to achieve targets
• monitor sales on a show-by-show basis – review all seat holds, releasing where appropriate to maximise sales
• use Spektrix Customer Relationship Management system to provide high levels of Customer service and maximise income through cross/up-selling
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• lead on the development of the ticketing and sales system as a key marketing and audience development tool, liaising with the Audience Development officer to ensure efficient usage
• any queries to be reported to the relevant department in a timely fashion
• with the Sales, Marketing and Development Manager agree dynamic pricing strategies, tactical discounting, re-banding, allocations, promotional activity and on sale activity across the programme, ensuring that pricing is being adjusted to fulfil the requirements of the production and maximising ticketing yield and occupancy
• ensure that all customer sales access points offer a consistent & sales-focused experience by regular monitoring of theatre representation on all channels
• this will include regular checking of customer sales journey on theatre website, agent’s website, social media, on site box office & pop-up booths
• ensure that any Venue, Corporate Comps or discounts have been agreed and authorised by a member of the Executive Team before setting up
• undertake any other reasonable activity or responsibility as directed by line management
• develop and oversee the group sales function at The Kings by creating a group sales strategy and monitoring its application
• maintain an overview of all ticketing related IT and hardware, reporting any problems to the IT support
• to produce & distribute detailed sales reports as needed in liaison with the Sales, Marketing and Audience Development Manager to internal and external partners
• carry out direct group sales activity ensuring opportunities to promote the Kings group offers are acted upon in a timely manner
• deal with customer complaints in a timely manner adhering to the complaints policy, minimising the need to escalate to the General Manager
• ensure there are clear & effective operational procedures in place for managing show set-up and on-sales. To ensure all necessary staff are trained in how to set-up and manage shows
• compile sales reports and disseminate information across the organisation, highlighting any observations which may be of benefit to the production, ensuring these are faultless in their accuracy, and that other staff who take on this duty in your absence are trained to the same level of accuracy
• these to include sales via individual channel, by price band, by transaction date, by booking date and any other reports as available via the box office system
• ensure all processes and staff are compliant with PCI DSS and Data Protection requirements
• take responsibility for and monitor daily agent sales and ensure accurate reconciliation
• to report on agency sales and performance daily/weekly/monthly as needed to internal and external stakeholders
• attend any H&S meetings, putting forward information and solutions to contribute to a positive H&S culture throughout all activities & duties

Current offers for the position: