THE HOUSING NETWORK is looking for employees for positions:
hr generalist
Working hours
full-time | Permanent
Salary
salary
Responsibility
we partner with local authorities and other organisations and provide good quality, safe places for people to live
employee Relations
ensuring HR related policies and procedures are current and compliant with employment legislation
supporting with ER cases and HR queries
liaising with ACAS for early conciliation
supporting on employment tribunal work where required
providing advice and guidance to employees and line managers on issues relating to employment issues
at The Housing Network we believe that when vulnerable people have a good home and a helping hand, they become more independent and less reliant on local authorities and that is exactly what we aim to achieve
Requirements
strong generalist HR background
solution focussed
calm and composed demeanour
willing to ‘Role Sleeves Up’ in the detail to problem solve
compassionate attitude
scheduler
Working hours
full-time | Permanent
Salary
salary
Responsibility
managing field-based staff diaries
reactive urgent/crisis calls as instructed by Team Leader
scheduling planned maintenance
oversight of vehicle trackers
department liaison with Coordinators/Team Leaders
outbound calls to Maintenance and Cleaning Operatives
outbound calls to 3rd Party Contractors
managing planning software
Requirements
previous experience in a planning/scheduling role
experience in the property maintenance sector
excellent planning skills
knowledge of various trades
experience of working in a fast-paced environment
good geographical knowledge
common sense approach
driven by achieving targets
hr advisor
Working hours
full-time
Salary
salary
Responsibility
employee Relations
ensuring HR related policies and procedures are current and compliant with employment legislation
supporting with ER cases and HR queries
liaising with ACAS for early conciliation
supporting on employment tribunal work where required
providing advice and guidance to employees and line managers on issues relating to employment issues
learning and Development
identify training needs of employees
Requirements
strong generalist HR background
solution focussed
calm and composed demeanour
willing to ‘Role Sleeves Up’ in the detail to problem solve
compassionate attitude
customer advisor
Working hours
full-time | Permanent
Salary
salary
Responsibility
triaging of all inbound calls
provide assistance to callers to help them fix problems in the first instance
virtual assistance with video calling
speaking to Residents and Landlords
defusing complaints and providing a helpful disposition
add jobs to Maintenance software
raising Fix-flo actions from low priority calls
keep all notes up to date on relevant systems, logging all calls
Requirements
customer service: 1 year
property maintenance: 1 year
planner
Working hours
full-time | Permanent
Salary
salary
Responsibility
managing field-based staff diaries
reactive urgent/crisis calls as instructed by Team Leader
scheduling of void and reactive maintenance
scheduling planned maintenance
the Housing Network are looking for a Maintenance Planner in Luton who is pro-active and organised ensuring all works are allocated and completed within the given timescales, and all customers are satisfied with the service provided
oversight of vehicle trackers
liaison with colleagues, including Maintenance Coordinators and Team Leaders, to reduce long term voids
the role holder should be comfortable with customer interaction and have the ability to articulate a situation, and have a professional, personable and adaptable style
Requirements
previous experience in a planning/scheduling role
experience in the property maintenance sector
excellent planning skills
knowledge of various trades
experience of working in a fast-paced environment
good geographical knowledge
common sense approach
driven by achieving targets
administrator
Working hours
full-time | Permanent
Salary
salary
Responsibility
our Booking Agents are the main contact for property reservations and therefore, must offer an excellent service
we are currently recruiting for an ambitious Bookings Agent to work within our Administration Team and to assist us in delivering a high standard to both our occupiers and the booking authority
as a Booking Agent working as part of the Administration Team, you will serve as the first line of inquiry for reservations within one of our properties across the UK
Requirements
confident communicator with excellent written and verbal communication skills
extremely well organised
able to work well under pressure
good at multi-tasking
the ability to prioritize
good computer skills
able to work alone and part of a team
administrative: 1 year
service coordinator
Working hours
full-time | Permanent
Responsibility
to effectively manage the contract and ensure field staff are following the correct procedures and meeting KPIs
duties
line managing field-based staff, including ensuring that they have the necessary support to be as effective as possible
the role requires an oversight of all matters relating to the operation of the services provided by the Company to the MoJ, with particular focus on ensuring that we are operating effectively and meeting our service commitments
managing holidays and planned absences so that there is adequate cover across the project
the role holder will act as line-manager for field-based support staff, ensuring they are operating effectively and are appropriately supported, with their personal and professional development requirements being addressed
being the primary liaison with the MoJ HPT team to ensure the service is operating smoothly and issues are addressed
attending various operational and governance meetings relating to the MoJ project
Requirements
probation Officer: 1 year
compliance officer
Working hours
part-time | Permanent
Salary
salary
Responsibility
key Functions and Duties
liaising with the residents to organise a suitable time for the appointment to go ahead
update our records with the new expiry dates
save the new certificates on our property management system
book testing directly with external contractors
reporting to the Head of landlord services and working from our head office in Luton, the role requires you to be responsible for monitoring the expiry dates on all property compliance certificates and organising access and appointments with our residents to allow the testing to go ahead
give feedback to your line manager to resolve operational issues within the Landlord Services Department
our property management system will create a list of certificates due in the next 40 days, you will have to contact the landlord or agent to organise the relevant testing
estate manager
Working hours
full-time | Permanent
Benefits
company car
Salary
salary
Requirements
technical expertise within field-based maintenance team
be commercial; recognising the financial and operational limitations we operate within
confident communicator
extremely well organised
able to work well under pressure
knowledge of operation and managing a field-based maintenance team is essential as well as a knowledge of dealing multi-site properties
good at multi-tasking
behaviour
Responsibility
reporting to the Head of Maintenance, the role requires leadership responsibility and organisational oversight of the field-based Maintenance and Cleaning Operatives ensuring efficient and effective work is being applied whilst maintaining good service levels and high standards of work
carry out 1-2-1's and other HR related tasks
providing daily/weekly detailed reports to the Head of Maintenance on voids, performance, KPI’s and any ongoing projects
quality checks within properties and inventory checks of storage units/containers
overseeing and supporting the efficient and effective management of maintenance and cleaning in all properties
supporting and leading the Maintenance and Cleaning Operatives
the role is to operationally support and organise the Field-based Maintenance and Cleaning Operatives
act as a role model within the business and champion the values that are agreed to be core to our corporate purpose and culture
property manager
Working hours
full-time | Permanent
Benefits
company car
Salary
salary
Responsibility
to source suitable accommodation within your assigned area
to maintain and manage relationships with local agents and landlords
to devise plans to increase properties within your assigned area
to negotiate deals to ensure they meet budget requirements
to create plans to reduce costs and increase profits within your area
Requirements
social Housing: 1 year
business development: 1 year
Changes in earnings for the position cleaning operative