receptionist / administrator
14 the last 206 days, recently 2023-09-21
Responsibility
- blake House Surgery is a rural NHS GP Practice looking to hire another receptionist/administrator to join our busy, friendly team
- job title GP Receptionist
- the role would be part-time, 20 hours per week, salary dependent upon experience
Show more +32 - our Practice operates with a cohesive team of doctors, clinical and administrative staff
- line manager Reception Manager
- our staff members are caring and approachable, committed to offering compassionate and top-quality patient care in a sustainable manner
- accountable to Practice Manager
- there will be an expectation for flexibility to cover staff leave
- ensure an effective and efficient reception service, welcoming patients, and visitors with a friendly approach
- experience in general practice and familiarity with EMIS Web and Docman would be desirable
- a. Maintain and monitor the practice appointment system
- you will need to be flexible and reliable with the ability to work under pressure to complement our dedicated team
- your courteous, efficient, and effective assistance will ensure patients access the appropriate services and healthcare professionals
- b. Process personal, telephone and e-requests for appointments
- c. Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately
- an exciting opportunity has arisen for an experienced, enthusiastic, motivated and hard-working receptionist to join our busy practice to provide an efficient and friendly reception service for all our patients and visitors, and to provide effective administrative support to our doctors and members of the clinical team
- d. Signpost patients to the correct service
- to ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
- e. Initiating contact with and responding to, requests from patients, team members and external agencies
- the role includes undertaking a variety of administrative duties to assist in the smooth running of the practice, including providing clerical support to clinical staff and other members of the practice team
- about Us: At Islington Central Medical Centre, we are committed to delivering outstanding healthcare services to our patients
- f. Clinically code data on EMIS Web
- answering phones and emails
- we are currently looking for an experienced and motivated GP Receptionist to join our team. By joining us, you will have the opportunity to contribute to our mission of delivering exceptional healthcare to our patients
- g. Photocopy documentation as required
- dealing with patient queries
- booking and amending appointments
- h. Data entry of new and temporary registrations and relevant patient information as required
- prescription management
- i. Input data into patients’ healthcare records as necessary
- other qualities include being calm, patient, empathetic, well organised and efficient with a good sense of humour whilst possessing strong team values
- you will also provide general support to our practice team and project a positive and professional image to everyone, whether in person, on the phone, or through email
- clinical coding and filing
- j. Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team
- you would be joining a well established team with onsite training provided
Requirements
- polite and confident
- flexible and cooperative
- communicate effectively with other team members
Show more +33 - NVQ Level 2 in Health and Social Care
- previous reception or customer care experience is essential
- motivated
- communicate effectively with patients and carers
- forward thinker
- people’s needs for alternative methods of communication and respond accordingly
- ability to clearly communicate in person, on telephone and in writing with a confident, polite and friendly manner
- experience of working with the general public
- high levels of integrity and loyalty
- willingness to work flexible hours when required to meet work demands
- experience in a reception/administrator role
- excellent communication skills
- demonstrable ability to prioritise & multitask
- experience of reception duties
- disclosure Barring Service check
- an understanding, acceptance, and adherence to the need for strict confidentiality
- conflict management experience
- sensitive and empathetic in distressing situations
- good organisational & time management skills
- experience of working in a healthcare setting
- clear, polite telephone manner
- ability to work under pressure
- demonstrable ability to problem solve, focus on identifying and acting on solutions
- excellent telephone and communication skills
- competent in the use of Office and Outlook
- ability to learn quickly and implement learning effectively
- well presented
- effective time management
- experience of daily use of IT systems
- ability to work as a team member and autonomously
- experience of data entry and extraction
- good interpersonal skills
- administrative Assistants & Receptionists: 1 year
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