duty manager
Responsibility
- A unique space with plenty of atmosphere that’s open and inclusive to all
- preparing and presenting a nightly team briefing to all staff on events, offers and sales strategies in effect each evening
- setting and upholding strong upselling techniques and high delivery standards to achieve financial targets and strong customer reviews
Show more +16 - on-shift lead for venue safety & licensing, including emergency procedures, food safety & hygiene, incident reporting and upholding the licensing objectives
- motivating a team of assistants on the floor, leading by example and providing ongoing training and development
- they will work one daytime each week to support the F&B Manager on rota management, stock control, and maintenance
- with good coffee, cheesy toasties, cold beers, delicious cocktails and the most welcoming staff, The Glitch is the perfect place to meet with friends, work in comfort, or relax admiring local artworks
- cultivating a warm and welcoming, high quality customer experience for all visitors
- responsible for the smooth nightly operations of The Glitch; managing the efficient running of the bar and it’s staff, coordinating the FOH for performances in the Spacement and/or supporting hirers of The Glitch Main Bar in the delivery of their event
- making fast, delicious and high quality drinks, coffee and simple food
- we’re queer-friendly and proudly a safe space for the LGBTQIA community, with many of our events led by or created for queer people
- leading on the cleanliness and sanitation of the spaces - ensuring a clean, safe, and hygienic working environment
- we’re looking for an experienced, dynamic and friendly Duty Manager to lead the Glitch team on shift, floor-manage in-house events and hires, and support the F&B Manager with the running of The Glitch Bar, Café, and events
- line cleaning of the draught system
- the Duty Manager will mostly work evenings on the floor to ensure the smooth and successful running of evening bar and event operations
- rota management, organising shift cover and stock control
- facilitating the delivery of regular events and being the on-site point of contact for space hirers and artists in the delivery of their events
- working towards set budgets, achieving GP percentages, minimising wastage and achieving daily and weekly sales targets
- the Glitch is a vibrant, artsy café, bar & unique creative space in the heart of Waterloo. Brought to you by VAULT Creative Arts, producers of VAULT Festival
Requirements
- at least 1 years’ experience as a Bar Supervisor / Assistant Bar Manager
- food Safety and Hygiene for Catering
- strong knowledge of cocktails, spirits, wines and beers
Show more +9 - experience using Lightspeed POS
- good knowledge of maintaining draught systems and line cleaning
- first Aid At Work Qualified
- experience managing and motivating a team
- level 2 Personal Licence Holder
- strong skills in upselling techniques
- working knowledge of licensing objectives
- high customer experience and service standards
- passion to create a supportive and inspiring environment accessible and inclusive to all
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