THE FORGET ME NOT CHILDREN'S HOSPICE

Responsibility

• as Assistant Shop Manager, you will support the Shop Manager to develop and manage a designated shop
• role Summary
• our vision is to deliver pioneering care through pregnancy, childhood and loss, wherever families need us, whatever the future holds
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• theyre also a vital way for us to share the magic of Forget Me Not far and wide
• as Assistant Shop Manager, you will support the shop manager to develop and manage our biggest shop, on Manchester Road, Huddersfield
• as Assistant Shop Manager, your role will be to support the shop manager in developing and managing one of our shops
• location: Slaithwaite - 15 hours per week
• responsible to: Area Manager
• income & budgets
• location: Almondbury - 15 hrs per week
• for an informal chat about the role, please contact Julye Turner on 07384 834 529
• location: Heckmondwike - 22.5 hours per week
• to find out more about working for Forget Me Not Children's Hospice please see our recruitment pack
• responsible for: Assistant Manager, Retail Assistant and volunteers
• in this hands-on role, youll have the shop running like clockwork and the team made up of colleagues and volunteers achieving sales targets and delivering excellent customer service
• every penny of profit made by our shops helps us continue to be here for the children and families who desperately need our support
• you dont need to have worked in a shop before, but what you definitely do need is a passion for building great customer relationships so that passing shoppers and people bringing donations become devoted customers
• our shops are also an essential part of the local community a place for people not just to donate or shop, but to build careers, volunteer and support our cause
• main Duties and Key Responsibilities
• this role supports our vision by leading, motivating and inspiring a team consisting of staff and volunteers to maximise the profit from the shop which will directly support the work of the hospice, this will be delivered by delivering and exceed agreed KPI performance targets
• manage the gift aid process effectively and efficiently
• income
• youll deliver first class customer service across all areas of the shop operation while ensuring that all of the hospice, retail policies and procedures are complied with and the appropriate standards of security, health and safety and basic store standards are in place at all times
• customer service/ public relations
• selling a wide variety of good quality items, from furniture and household goods to clothes, toys, DVDs and bric-a-brac, all our shops are busy and popular
• but our shops are not just a place for people to donate or shop, but also to build careers, volunteer and support our cause
• in this really hands-on role, youll have the shop running like clockwork and the team made up of colleagues and volunteers achieving sales targets and delivering excellent customer service
• help lead on achieving profit targets by maximising sales and minimising costs
• merchandising, premises & H&S
• in this really hands-on role, your excellent talent for organisation will ensure the effective management of a team of colleagues and volunteers to achieve sales targets and maintain excellent merchandising standards
• so if youre skilled at leading, motivating and inspiring a team and excited about making a difference to local children and families, we want to hear from you
• ensure that the store delivers an exceptional level of customer service at all times
• use reports available to ensure the shop is commercial
• selling a wide variety of good quality items, from furniture and household goods to clothes, toys, DVDs and bric-a-brac, this is a busy and popular superstore
• as one of our ambassadors in the community, youll help us deliver class-leading customer service, while also complying with hospice and retail policies and procedures and security, health and safety standards in the shop
• monitor core retail pricing to ensure the shop achieves the optimum price level
• research, monitor and develop pricing structures to ensure price levels for the shop maximise profit
• ensure that the shop has sufficient saleable stock and work with the shop manager to increase donations of stock where necessary
• price stock at a consistent level in accordance with company price guides
• achieve and wherever possible exceed sales budgets for the shop and proactively address any shortfall in sales with support from the area manager
• attend regular manager meetings
• ensure that all electronic records and emails are actioned or responded to appropriately and within timeframes set, complying with the GDPR and hospice security procedures
• ensure all company administrative and financial procedures are followed including banking, weekly returns, and maintenance of petty cash account, performance returns, and volunteer records
• work with the shop manager to identify specific training needs for volunteers and yourself
• benefits: Entry into Peoples Pension, death in service benefit , out of pocket expenses, free access to confidential and extensive wellbeing support, generous holiday entitlement , free tea / coffee, sight tests and flu jabs and excellent learning and development opportunities
• inform the shop team of business communications, promotions and information relating to our work
• proactively drive excellent customer service in the shop
• adhere to stock management procedures
• team and cost management responsibilities
• conduct regular team meetings within shop staff and volunteers
• ensure the shop has a high standard of display and encourage regular stock renewal to ensure fresh innovative displays to improve kerb appeal and footfall
• notify your line manager/Retail Operations Manager in the event of a break-in, shop lifting or security incident. And liaise with the police where appropriate
• proactively address any fall in sales together with the shop manager
• ensure the shop has sufficient high quality donated stock
• ensure that volunteers are security conscious and follow the correct procedures as laid out in the shop managers manual
• actively support any Forget Me Not fundraising promotions
• we expect all staff to undertake any other duties within the scope, spirit and purpose of the job, the title of the post and its grading, as requested by your line manager or their higher level of authority on behalf of the charity
• proactively promote Forget Me Nots campaigns and core messages
• complete mandatory training when requested
• ensure all premises are secure and report any concerns to the area manager
• manage the shop in the absence of the shop manager
• inform relevant bodies where there has been, or there is suspicion of, a breach of any security procedures
• support your shop manager to achieve the required Gift Aid conversion rates on all donations especially high value items, in addition to managing the Gift Aid process
• create eye-catching window displays and internal merchandising
• ensure that the stock sorting areas are organised efficiently
• ensure staff are security conscious and are following the correct procedures
• encourage donations from the general public and other sources to increase the amount of stock and meet sales requirements
• check that all premises are secure and report any concerns to the shop manager
• undertake manual work as required including moving stock
• ensure all administration is completed, mailed and filed correctly
• ensure cash handling procedures are followed in the shop

Requirements

• excellent organisational skills
• ability to communicate effectively both verbally and in writing
• IT Literate, excellent skills using Microsoft packages
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• excellent standards of record keeping, both written and computerised
• ability to work flexible, frequently unsocial hours
• previous charity retail experience
• previous experience managing a team
• you don’t need to have worked in a shop before, but what you definitely do need is a passion for building great customer relationships so that passing shoppers and people bringing donations become devoted customers
• please indicate on your application which role you would like to be considered for
• so if you’re skilled at leading, motivating and inspiring a team and excited about making a difference to local children and families, we want to hear from you

Earnings for position shop manager

Responsibility

• not only that but we provide comprehensive induction and ongoing training, as well as resilience support and one-to-one supervision
• I spent over two hours with them, just talking, listening and supporting them at the most difficult time of their life
• role Summary
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• no one came looking for me, no one interrupted that conversation, no one told me to move on to something else
• our vision is to deliver pioneering care through pregnancy, childhood and loss, wherever families need us, whatever the future holds
• we are open to less than full time hours for this role
• I had the time so precious to that family to spend with them, something that made a huge difference to them
• at Forget Me Not Childrens Hospice, we do things differently. Our pioneering and nurse-led service is built around the children and families we support, and is rated outstanding by the CQC
• you will be required to provide care across a range of settings in the community and at the hospice
• that was the moment I knew I was in the right place
• unlike so many other healthcare environments, we are in the privileged position of having the time to deliver holistic care to children and families, throughout their palliative care journey
• main Duties and Key Responsibilities
• time is precious
• ensure that holistic care is family centred, needs led, evidence based and meets all statutory requirements
• for the families we care for, every minute counts
• so having the time to care, to really be with each family means everything to them, and to our team
• responsible to: Care Coordinator
• this role supports our vision by providing holistic care and support to children with life limiting and life threatening conditions and their families
• lead shifts as required
• benefits: Company pension, death in service, out of pocket expenses, free onsite parking
• participate in the ongoing development of our palliative care services
• ensure accurate and contemporaneous record keeping and to observe confidentiality of such records at all times
• assess, plan, implement and evaluate care plans to meet the diverse and individual needs of children and families, reporting these back to the care coordinator, and referral panel as appropriate
• heres what one of our nurses said about working at Forget Me Not: I remember, soon after I joined, talking to a family in our snowflake suite
• contribute to the care management of families as directed by the Care Coordinators, Senior Care Coordinator and Registered Manager. This includes managing referrals, ongoing and annual reviews and transition plans
• if you like the idea of having more time to focus on a family, giving them the support they need, when they need it then this could be the right place for you too
• support equality, diversity and rights of all
• follow hospice policy regarding the management of safeguarding concerns

Requirements

• able to plan and manage own time

Responsibility

• regularly bank all income received, using cash counting facilities provided and utilising volunteer support where necessary
• data entry of supporter details onto the Fundraising Database, including creating and updating records
• maintaining GDPR compliance with all information inputted onto the Fundraising database
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• to assist with the Gift Aid process ensuring all information is correct and accurate and ready for submission
• to Accurately record all supporter donations including cash, cheques, direct debits, standing orders, web donations and donations received through supporter fundraising platforms such as Just Giving and MuchLoved
• maintain paper based and computerised filing systems
• to ensure that all income is recorded in line with budgets and funds onto the fundraising database and dashboard, liaising closely with the Fundraising team to meet month end deadlines
• to support the Finance team in the development and implementation of effective and efficient processes
• co-ordinate a team of volunteers who can support with relevant data inputting, cash counting and assist with finance activity on major campaigns, especially during peak periods
• to undertake general administration duties including answering the telephone, taking messages, dealing with emails, helping with requests from people who come into the office, filing, photocopying, scanning of documents and ordering/maintaining stationary stocks

Requirements

• experience of working in a busy office
• excellent organisational skills with the ability to work within deadlines and demonstrate attention to detail
• excellent communication and interpersonal skills with experience of giving professional customer care delivered in person, by phone and via email
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• friendly and approachable with the ability to work individually and as an effective team member
• experience of record keeping and maintaining paper based/computerised filing systems
• an understanding of confidentiality and data protection
• experience of working or volunteering for a charity
• experience of Cash Handling

Responsibility

• role Summary
• our vision is to deliver pioneering care through pregnancy, childhood and loss, whenever families need us, whatever the future holds
• the role will be pivotal in implementing and reviewing systems and controls, and compliance across the finance service
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• main Duties and Key Responsibilities
• this role supports our vision by ensuring that high quality and robust financial management information is available to support the Finance & Corporate Services Director, Senior Leadership Team and the Board of Trustees in informed decision making across all areas of the charity
• leadership and Management
• this role plays a key part in our Senior Management Team and supports the delivery of wider strategies and will ensure that we are sustainable and thrive into the future
• therefore, the ability to think strategically and contribute to the organisations development is imperative, particularly our exciting programme of growth and ambitious expansion plans in the next 5 to 10 years
• active role in developing and embedding our Leadership Framework and advocating our organisational values and People Promise
• this is an instrumental role within the organisation managing our finance function in its entirety on a day-to-day operational basis, ensuring excellent governance with record keeping and accounting of the charity and the trading company to produce accurate and timely reports
• line management of the finance team, delegating duties and supporting team performance, development and well-being
• identify volunteer resource requirements needed to support the finance functions
• have input into the in-house training programme, teaching and running workshops as appropriate
• financial Management and Reporting
• in close cooperation with the Finance & Corporate Services Director, contribute to the preparation of the year end statutory accounts and audit file of the charity and the trading subsidiary
• lead on the annual audit in terms of preparation and deliverables required to ensure a smooth process
• monitor satisfaction, value for money and provide assurance in relation to finance and governance practice, through internal and external auditing e.g., peer review, work with other hospices, regular internal spot checks across all sites, develop relevant audit checklists and seek to source an internal audit function etc
• maintain an accurate fixed asset register, ensuring accurate records to safeguard equipment and support the capital strategy and annual business plan
• be an active member of the Senior Management Team and present financial updates to Senior Leadership Team on a fortnightly basis
• compliance
• manage reconciliation of all control accounts, inter-company account and regular review of nominal ledger, aged debtors and aged creditors
• any other reasonable duties as requested by line management
• assist the Finance & Corporate Services Director with regular forecasting, working closely with budget holders, challenging performance, to obtain a good understanding of the predicted year result
• business Partnering
• authorise monthly supplier payments, ensuring that invoices are authorised in accordance with internal financial controls and coded accurately against budgets
• assist with providing financial information for grant applications, surveys and ad hoc financial returns
• provide cover for, and complement the work of, other finance and corporate services staff
• to work with wider stakeholders to produce an annual capital budget that is targeted and monitored against grants or funds allocated
• identify key risks associated with the Finance and corporate services functions, using the hospices risk management framework, and ensure strategies are in place to minimise those risks, including maintaining business continuity
• produce technical documentation and user guides, when required, for use within the hospice and encourage best practice

Responsibility

• role Summary
• main Duties and Key Responsibilities
• contribute to the delivery of the marketing and communications plan
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• responsible to: Marketing and Communications Manager
• this role supports our vision by helping to increase awareness and income through promotion of the many ways that the local community can support our work
• working in support of either our events & retail functions or our fundraising products, the successful candidate will have a strong track record of producing high quality promotional marketing content that can not only grab the audiences attention, but convert them into supporting us
• using Hootsuite, schedule social media content across our platforms and contribute to the management of supporter enquires
• as we rely almost entirely on the support of the local community, the way in which we communicate with our current and potential supporters is paramount, so that they trust in us and understand not only the work we do, but how they can support it
• proactively engage with relevant online influencers who fit within the charity ethos and can help spread awareness of our cause
• create artwork using the Adobe Creative Suite , designing shop POS and promotional literature
• create paid social media adverts in line with marketing plans and implementing tactics that will help us better understand our audiences behaviour
• act as first point of call for all ad-hoc marketing requests from designated area including creating posters, flyers, guides and graphics, as well as writing quality copy that is in line with our brand tone of voice
• liaising with and building relationships with external suppliers, such as print houses, ensuring due diligence is done with marketing expenditure