THE FOLD LINE  Salary

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95 RICHMOND PARK ROAD LONDON SW14 8JY ENGLAND
TIN: 09708849
 Wholesale & Retail Trade
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THE FOLD LINE
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THE FOLD LINE is looking for employees for positions:

customer advisor

  • customer advisor
  • crm manager
  • pr executive
  • graphic designer
  • supervisor

Working hours

  • full-time

Language

  • english

Responsibility

  • taking customer phone sales and processing orders, and offering styling advice at all opportunities
  • managing the Customer Care email inbox for all inbound enquiries
  • offering delivery resolution and updates to the customer
  • communicating with our 3LP warehouse on order and delivery enquiries
  • offering an intimate understanding of the collection, styling options, fabrics and seasonal availability
  • using our CRM system to log phone calls and customer interactions
  • reaching out to our VIP customers and first time customers to support with their order process and unlock sales opportunities
  • complaint handling; aiming to resolve at first stage and escalating when necessary

Requirements

  • customer Service experience is essential- at least 1 year, ideally with a premium/ luxury brand
  • excellent written and verbal communication skills
  • excellent interpersonal skills
  • customer focused at all times with the ability to deal with a variety of customers and situations
  • understands the importance of excellent Customer service
  • strong reporting and analytical skills
  • A love of fashion and The Fold brand, and complete, intrinsic understanding of our customers and how to interact with them
  • ability to be calm under pressure and meet deadlines