THE FOLD LINE Salary
95 RICHMOND PARK ROAD LONDON SW14 8JY ENGLAND
TIN: 09708849
THE FOLD LINE
Earnings on positions in THE FOLD LINE
THE FOLD LINE is looking for employees for positions:
customer advisor
Working hours
- full-time
Language
- english
Responsibility
- taking customer phone sales and processing orders, and offering styling advice at all opportunities
- managing the Customer Care email inbox for all inbound enquiries
- offering delivery resolution and updates to the customer
- communicating with our 3LP warehouse on order and delivery enquiries
- offering an intimate understanding of the collection, styling options, fabrics and seasonal availability
- using our CRM system to log phone calls and customer interactions
- reaching out to our VIP customers and first time customers to support with their order process and unlock sales opportunities
- complaint handling; aiming to resolve at first stage and escalating when necessary
Requirements
- customer Service experience is essential- at least 1 year, ideally with a premium/ luxury brand
- excellent written and verbal communication skills
- excellent interpersonal skills
- customer focused at all times with the ability to deal with a variety of customers and situations
- understands the importance of excellent Customer service
- strong reporting and analytical skills
- A love of fashion and The Fold brand, and complete, intrinsic understanding of our customers and how to interact with them
- ability to be calm under pressure and meet deadlines