THE FOLD LINE is looking for employees for positions:
customer advisor
Working hours
full-time
Language
english
Responsibility
taking customer phone sales and processing orders, and offering styling advice at all opportunities
managing the Customer Care email inbox for all inbound enquiries
offering delivery resolution and updates to the customer
communicating with our 3LP warehouse on order and delivery enquiries
offering an intimate understanding of the collection, styling options, fabrics and seasonal availability
using our CRM system to log phone calls and customer interactions
reaching out to our VIP customers and first time customers to support with their order process and unlock sales opportunities
complaint handling; aiming to resolve at first stage and escalating when necessary
Requirements
customer Service experience is essential- at least 1 year, ideally with a premium/ luxury brand
excellent written and verbal communication skills
excellent interpersonal skills
customer focused at all times with the ability to deal with a variety of customers and situations
understands the importance of excellent Customer service
strong reporting and analytical skills
A love of fashion and The Fold brand, and complete, intrinsic understanding of our customers and how to interact with them
ability to be calm under pressure and meet deadlines
crm manager
Responsibility
we are an ambitious, supportive, passionate team who love what we do
we are Founder-led, and we lead by example
never compromising on our quality
planning the flow of email activity, with a commercial and customer stance, alongside our Content Editor
responsible for the customer insights reporting suite and identify channel specific customer trends to build CRM strategies
planning direct mail catalogue sends in accordance with customer KPIs, utilising insight, campaign analysis and customer feedback to continually optimise their performance
end to end ownership of the trigger email programs, working collaboratively with the wider marketing team to deliver best practice
pro-actively identify opportunities to further enhance customer segmentation capabilities
Requirements
highly analytical and strategically minded individual capable of critical thinking and creative problem solving
proactive self-starter with ability to work independently and creatively solve problems
customer oriented focus, with a keen interest in retail and particularly within the premium sector
strong team player, able to work collaboratively across multiple teams
positive, enthusiastic individual with a 'can do' attitude
an individual who thrives in a high-pressure working environment and is accustomed to meeting tight deadlines
proven experience in a similar role, with keenly developed commercial and customer awareness from working within fast-paced retail businesses
excellent project management skills, with the ability to juggle multiple workstreams and deadlines at once
pr executive
Working hours
internship
Responsibility
we are an ambitious, supportive, passionate team who love what we do
we are Founder-led, and we lead by example –never compromising on our quality
we are committed to encouraging equality, diversity and inclusion across our business and within our teams
creating equal opportunities for employees and applicants
creating compelling PR story angles to maximise coverage in target print and online media
developing and executing PR and influencer campaigns and working with the wider marketing team to leverage content across own channels
nurturing relationships with key media, stylists and influencers
securing interview and guest speaker opportunities that will help position our founder as a business, workwear and retail thought leader
Requirements
highly organised, with great multitasking skills
able to communicate your ideas effectively
A great storyteller and writer
understanding of the digital landscape
strong people skills
A strategic and creative thinker
excellent verbal and written communication skills
able to identify new and future trends
supervisor
Responsibility
perform managerial duties in the manager’s absence including opening/closing checklists, organising the daily run and day to day processes
work closely with the manager to find ways to encourage/incentivise the team in a creative and productive way
assist manager in organizing, planning and implementing store strategy
delegate tasks effectively and appropriately to create a self-managing team
work alongside the styling team to deliver sales targets and ensure KPIs are met
handle customer service issues and challenges in a professional and calm manner. Be the “go to” person for resolving customer issues
monitor and maintain store inventory and stock levels through monthly stock takes, 10 cycle counts a week and report results
being commercially minded, driving the store success by identifying sales opportunities and store growth and reporting to the manager on store performance
Requirements
have previous retail Supervisor experience, including driving sales in a boutique store, styling or a similar environment
be passionate about styling and building customer relationships
be familiar with high end sales processes, behaviors, customers and brands
be confident leading and managing a team with confident communication skills
have a good understanding of KPIs within a retail environment
be a motivated and supportive leader to the team
oversee, plan and prioritise daily tasks
understanding the importance of styling as well as the behind the scenes/administrative aspects of the role
graphic designer
Requirements
degree in BA Graphic Design
previous multimedia design experience in a similar business such as ecom or creative agency, preferably in fashion or luxury sector
experience with Figma
A strong eye for detail and pixel perfect designs
A passionate approach to work- a humbitious, can-do attitude and open to feedback
ability to approach design challenges with creativity and an open mind, offering fresh solutions and taking initiative
strong portfolio showcasing a range of projects, from digital assets to printed matter and store POS
passionate about graphic design, typography, colour and layout, staying up-to-date with best practices in the design field and finger on the pulse of aspirational brands
Responsibility
working with other teams across the business to ensure your designs encompass all relevant business objectives when required