THE FAMILY WELLNESS PRACTICE in London Salary
CITYGATE HOUSE 246-250 ROMFORD ROAD LONDON E7 9HZ ENGLAND
TIN: 09676493
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Earnings on positions in THE FAMILY WELLNESS PRACTICE
THE FAMILY WELLNESS PRACTICE is looking for employees for positions:
receptionist / administrator
Working hours
- permanent
Responsibility
- dealing with patients and other callers and forwarding to the most appropriate team member if necessary
- divert calls and take messages as appropriate Ensure phones are answered within 5 rings where at all possible
- ensure that system is operational at the beginning of each day
- reception Duties Receiving and Directing Patients Receive and direct patients on arrival at the reception desk in a friendly and courteous manner, ensuring their requirements are met professionally and efficiently
- provide help to patients with general enquiries, and to assist them to make appointments, using the computer appointment system Receive, record and direct accurate messages when appropriate and pass these onto other members of the team using emails or the clinical system Answer telephones promptly in a polite and professional manner and manage calls appropriately
- administrative Duties To register new patients who are in the practice area and inform patients of practice facilities
- deal efficiently with general enquiries from patients, explain surgery procedures, appointment system and all other procedures for obtaining services, hand out patient pack / practice leaflet as appropriate To advise patients on approximate waiting times and of any unexpected delays To book transport for hospital appointments when the patient is unable to do so and book interpreters when required
- register patients on the clinical system ensuring all details needed for the registration authority are completed