THE DOODLE CLOUD Salary
LEEFE HOUSE 27 ABBEY STREET MARKET HARBOROUGH LE16 9AA ENGLAND
TIN: 08770994
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Earnings on positions in THE DOODLE CLOUD
THE DOODLE CLOUD is looking for employees for positions:
support engineer
Working hours
- full-time | Permanent
Responsibility
- key Responsibilities of the IT Support
- to act as a first point of contact for phone calls and emails from clients regarding IT issues and queries
- receive, log and managing calls via telephone and email while maintaining our database and tracking any changes & progress
- escalate calls to senior engineers
- maintain a high degree of customer service for all support queries
- 1st line support - troubleshooting of IT related problems including software to hardware, such as smartphones, tablets, Laptops, PCs and Printers and WIFI
- take ownership of user problems and follow up the status of tickets on behalf of the user and communicate progress in a timely manner
- other duties reasonably consistent with the role as may be required from time to time
Requirements
- helpdesk: 2 years