THE DMS DIGITAL GROUP

Responsibility

• research and identify solutions to software and hardware issues
• diagnose and troubleshoot technical issues, including account setup and network configuration
• ask customers targeted questions to quickly understand the root of the problem
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• track computer system issues through to resolution, within agreed time limits
• talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• properly escalate unresolved issues to appropriate internal teams
• provide prompt and accurate feedback to customers
• refer to internal database or external resources to provide accurate tech solutions
• ensure all issues are properly logged
• prioritize and manage several open issues at one time
• follow up with clients to ensure their IT systems are fully functional after troubleshooting
• prepare accurate and timely reports
• document technical knowledge in the form of notes and manuals
• maintain jovial relationships with clients

Requirements

• proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• hands-on experience with Windows/Linux/Mac OS environments
• good understanding of computer systems, mobile devices and other tech products
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• ability to diagnose and troubleshoot basic technical issues
• familiarity with remote desktop applications and help desk software
• excellent problem-solving and communication skills
• ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Benefits

• mobile phone

Trade

• software Development
• Software Development

Earnings for position technical support engineer

Responsibility

• work closely with our experienced Service team to respond to client’s requests promptly and within set SLA response times
• providing the very best service levels to our clients at all times
• carry out repairs to the reported device, provide support and regular scheduled
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• preventative maintenance calls on equipment
• keeping up to date with all manufacturer service bulletins
• responsibility for stock
• time management and being able to work in a fast-paced environment is essential
• covering the North West

Requirements

• candidates must have previous experience as a field-based engineer – Minimum 2 years
• experience on Konica Minolta, Develop, Kyocera, and/or Ricoh devices preferred – desktop to production
• you must be enthusiastic, polite, mechanically and IT literate, organised, and have excellent customer communication skills
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• problem-solving and identifying faults on mechanical equipment in addition to IT issues, is an essential skill for this role
• you must be able to work as part of a successful team
• electrical Engineering: 1 year

Benefits

• company car
• mobile phone
• laptop

Responsibility

• the DMS Digital Group has thrived as one of the North West’s largest independent office technology providers, with over 30 years’ experience
• our range of products and services span across three divisions - Print and Document Management, IT Services and Audio Visual, resulting in a portfolio that can truly offer everything an office needs, from one place
• we use our knowledge, understanding and experience of the demands of technology within the workplace to help our customers achieve the most effective office / workplace environment
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• our consultative approach works across all our divisions enabling us to form a real understanding of our customers business and create bespoke solutions tailored to meet their specific requirements
• providing accurate status reports of existing accounts and new clients
• chasing orders when required
• inputting information into DMS' bespoke Service / CRM system - equipment info, related charges, rentals and lease documents etc
• liaising with Sales Admin

Requirements

• confident & enthusiastic
• ability to build and maintain strong professional relationships
• use of CRM system preferable but not required
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• strong administrator

Requirements

• efficient and organised with great communication skills
• A confident and adaptable team player who enjoys taking on responsibility
• ability to work as part of a team and take direction where necessary
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• local to Bolton

Responsibility

• log all incidents and requests within the managed service system
• keep track of ongoing work and pick up incoming work
• manage, prioritise and plan own work queue and deal with calls within SLAs
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• liaise with 3rd Party Suppliers to resolve issues for our customers
• perform maintenance and upgrades of software and hardware in response to alerts, support tickets and customer needs
• proactively drive your own workload, have the ability work under own initiative identify and drive through opportunities for improvement/change
• to create and maintain knowledge base articles to enable consistency
• update and acquire information from clients

Requirements

• excellent communication and customer service skills with a positive attitude essential
• good problem-solving skills and ability to deliver consistently to tight timescales and changing priorities
• ability to learn new technologies and terminology quickly
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• you will have previous experience in a IT Helpdesk role
• job Types: Full-time, Permanent