THE DMS DIGITAL GROUP Salary
2 BELMONT HOUSE DEAKINS BUSINESS PARK EGERTON BOLTON BL7 9RP ENGLAND
Phone: +44 333 015 1900
THE DMS DIGITAL GROUP
Earnings on positions in THE DMS DIGITAL GROUP
THE DMS DIGITAL GROUP is looking for employees for positions:
technical support engineer
Trade
- software Development
- Software Development
Benefits
- mobile phone
Responsibility
- research and identify solutions to software and hardware issues
- diagnose and troubleshoot technical issues, including account setup and network configuration
- ask customers targeted questions to quickly understand the root of the problem
- track computer system issues through to resolution, within agreed time limits
- talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- properly escalate unresolved issues to appropriate internal teams
- provide prompt and accurate feedback to customers
- refer to internal database or external resources to provide accurate tech solutions
Requirements
- proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- hands-on experience with Windows/Linux/Mac OS environments
- good understanding of computer systems, mobile devices and other tech products
- ability to diagnose and troubleshoot basic technical issues
- familiarity with remote desktop applications and help desk software
- excellent problem-solving and communication skills
- ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
Earnings on positions in THE DMS DIGITAL GROUP
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
1666 £