THE COOKAWAY

Responsibility

• first point of contact for the Cookaway– monitoring emails, calls and online chat
• first point of contact for the Cookaway- monitoring emails, calls and online chat
• fast and efficient resolution of customer concerns and queries
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• monitoring and recording customer service issues
• tracking of delivery and resolution of operational issues
• manage the relationship with our logistics and delivery partner
• provide admin support to the CEO and Head of Food
• manage diaries, emails and overall schedules
• handle incoming enquiries and general day-to-day correspondence
• set up and run team and investors events
• provide general office admin support

Requirements

• at least 2 years proven experience of working in a customer facing and admin role
• energetic and highly-organised, someone who enjoys taking on responsibility and making a positive contribution
• excellent interpersonal and communication skills
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• enthusiastic self-starter that thrives in a fast-paced environment
• excellent time management and planning skills, and comfortable juggling multiple projects and priorities
• experience with food brands will be a bonus
• worked with lifestyle e-commerce brands. Premium but not luxury. Challenger brands in categories that are saturated and super competitive
• excellent email and diary management skills
• understands the importance of good relationships
• excellent attention to detail

Earnings for position customer service executive

Requirements

• operations management: 1 year

Requirements

• operations management: 1 year