THE CAKE EMPORIUM Salary
12 WADE HOUSE ROAD SHELF HALIFAX HX3 7PB
TIN: 08071519
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Earnings on positions in THE CAKE EMPORIUM
THE CAKE EMPORIUM is looking for employees for positions:
general manager
Working hours
- full-time | Permanent
Requirements
- A strong customer service focus with the motivation to consistently drive high service levels
- creating an environment that delights customers, actively seeking customer feedback and making appropriate changes
- dealing effectively with any customer complaints and monitoring to identify and remedy any trends
- at least two years within a General Manager or Assistant General Manager, or Duty Manager position in a food hall or artisan setting
- monitoring social media and relevant review websites e.g. Trip Advisor in order to keep in touch with customer feedback and improve service where necessary
Responsibility
- complying and keeping up to date with current Health & Safety Policies and Procedures together with managing the site effectively to maintain understanding and responsibility with current Health & Safety compliance and conduct
- ensuring Company standards, Health and Safety, COSSH, Fire and all other Policies and Procedures are adhered to and complied with
- ensuring all training needs across the departments are co-ordinated and completed
- to ensure quarterly appraisal meetings are completed in a timely manner and information is fed into the talent pipeline
- acting as a point of escalation for any employee issues
- reporting any Health & Safety issues which arise at any Health & Safety or Managers meeting