THE BUSINESS GROUP Salary
116 DUKE STREET LIVERPOOL L1 5JW ENGLAND
TIN: 11344420
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Earnings on positions in THE BUSINESS GROUP
THE BUSINESS GROUP is looking for employees for positions:
customer service executive
Working hours
- full-time
Education
- GCSE or equivalent
Responsibility
- we have hugely varying Accounts that we supply Customer Contact Solutions for, incorporating both B2B and B2C
- reporting to the Account Manager, the key purpose of this role is to help our financial services clients speak to their clients. This can take the form of completing a survey or booking an appointment for a meeting with a financial advisor
- key responsibilities include making sure all conversations are documented accurately, all calls are handled politely and that the script is followed if being used, and every engagement made is professional and representative of TBG Group
Requirements
- one-year minimum experience with Inbound and Outbound calling in any environment
- able to demonstrate successful telephone-based appointment setting and customer service experience
- excellent phone manner
- experience with Microsoft systems and various CRMs
- customer focused
- able to work to demanding delivery deadlines
- demonstrable experience of accurate recording of information
- flexible, dynamic, and accepting appropriate responsibilities