night porter
Responsibility
- deliver excellent customer service and maintain a high standard of customer management, at all times
- fulfil all reasonable requests from guests, to ensure their comfort, satisfaction and safety
- ensure that our hotel is operated safely, at all times
Show more +7 - undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries
- check identification of customers to make sure they meet age requirements for purchase of alcohol
- clean up restaurant, bistro, coffee shop, coffee lounge, Llewellyn Suite, Ballroom, outdoor tables and terrace after customers and clean with appropriate chemicals
- be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort.8. Complete security checks at hourly intervals throughout the night
- complete manager’s log book and maintain accurate records of all fire safety checks carried out during the shift.10. Maintain personal knowledge by completing in-house training and attending courses
- 13. Vacuum all carpets and upholstery and remove all chewing gum
- 19. Dust all other fixtures and fittings, including skirting, radiators, pipes, fire extinguishers and any other surfaces within reach
Requirements
- A friendly and welcoming approach
- previous customer service experience
- high standards of dress and presentation
Show more +3 - previous experience in hospitality
- ability to remain calm during difficult situations or in a very busy environment
- the ability to work unsupervised
Salary in other companies in the position night porter
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| ABBATT PROPERTY RECRUITMENT | 2126 £ | 2126 £ 25000 £ |