THE BEAUTY ACADEMY

Level 2 Customer service apprentice Sunderland

In line with the sustained growth and the ongoing company expansion; we are seeking to appoint a Customer Service/Administration Apprentice to support the day-to-day operational role of the business from The National Beaty Academy. The post holder will work across all programme areas and have responsibility for the day-to-day administration and training activities. He/she will work closely with the nominated Manager to ensure full compliance and administrative activities are met, there will be additional contribution to quality assurance activities across the business as required to. The apprentice will have good communication and listening skills to work in the busy office. They will assist and support the management team and will be required to perform the following duties:Adhere to best practice in data protection;Maintain high standards in equality and diversity;Using a range of office software, including email, spreadsheets and databases;Uploading learner information into the MIS;Generic photocopying or resources and material to support operations;Sorting of internal and external mail, inclusive of sending tracked postage;Generating reports for the Academy Lead where necessary;Provision of generalist IT support across the office as requested;Responding to customer queries and complaints via various methods;Research and provide current and accurate learner and client Information as directed across learner services by your line manager.Complying with health and safety policies and ensuring they are observed by other staff, reporting any issues of concerns or near misses;Attending meetings and training as directed by your nominated line manager;Any additional tasks deemed reasonable in order to maintain the quality of administrative activities across the business.Job Type: ApprenticeshipSalary: £12,000.00-£15,000.00 per yearBenefits: