THE BATTERSEA POWER STATION FOUNDATION

Responsibility

• shift working 40 hours per week including weekends
• roster and deploy team members in accordance with the deployment plan and budget to meet the needs of the operation
• hold one-to-one, performance and wellbeing conversations with team members to manage performance, support development and care for wellbeing
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• conduct shift briefings to inform and motivate the team at the start of their shift
• coach team members and provide on-the-job support to improve individual capability and confidence
• support the team to meet the needs of guests, client, and retailers across the estate
• champion the guest experience with retailers and service partners so that we always delight guests
• deliver consistent, safe, and compliant operations by working in accordance with standard operating procedures and policies
• attend escalations to support team members and to resolve guest concerns
• manage inbound telephone and email contacts from guests to answer questions and respond to feedback
• early shifts start at 09 : 00 and late shifts end at 22 : 00
• complete necessary reports and documentation
• represent Guest Services at meetings and deputise for the Head of Guest Services as required

Requirements

• passionate about customer service and experience in a customer service environment
• proven leadership skills including experience of managing an operational team

Earnings for position team manager

Earnings for position chef de partie