TETHR Salary
BEDFORD HOUSE 60 CHORLEY NEW ROAD BOLTON BL1 4DA UNITED KINGDOM
TIN: 15719015
TETHR Premium profile inactive Premium profile inactive
Earnings on positions in TETHR
TETHR is looking for employees for positions:
technical support engineer
Requirements
- ticketing platform experience required including administration & reporting
- familiar with various data formats
Responsibility
- drive resolution to issues in the most accurate and efficient manner while meeting or exceeding Creovai’s SLA standards
- document repeatable ticket issues in the knowledge base for future use by other support members and to expose as customer facing articles for self-service
- triage tickets, as needed, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer
- assist with quality assurance, troubleshoot technical issues, and customer coordination during implementation