customer service coordinator
Responsibility
- customer Service Coordinator {AfterSales}
- we are looking for an experienced customer service coordinator to be responsible for a team of service breakdown engineers
- you will offer excellent customer service to existing and new clients
Show more +13 - managing a team of service engineers
- maintaining compliance with policies and procedures
- offering excellent customer service
- terra Therma Ltd are a leading provider of Renewable Heating technologies in Essex. We provide a first class turn key service from design through to installation and commissioning and aftercare
- displaying extensive product knowledge
- conducting quality assurance surveys with customers and reporting findings to the staff
- handling customer complaints brought to your attention
- you will ensure that the team is compliant with the policies and procedures of the organisation and offer consistency in service delivery
- ordering spare parts in a timely manner
- you will oversee the work of the members in your team and assist them in resolving customer complaints, improving customer service, and maintaining satisfied customers
- invoicing service clients and take payments
- to be successful as a customer service coordinator, you should possess excellent communication skills and the ability to lead and promote the vision of the business. You should motivate your team and offer incentives for positive customer feedback
- registering warranty claims with manufacturers
Requirements
- customer service: 1 year
Salary in other companies in the position customer service coordinator
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| GLOBAL TECHNOLOGY AI SOLUTIONS | 3200 £ | 2500 £ 3520 £ |
| deverellsmith | 2750 £ | 2500 £ 3520 £ |
| DEVERELL SMITH PAYROLL | 2750 £ | 2500 £ 3520 £ |
| REDLINE GROUP | 2708 £ | 2500 £ 3520 £ |
| TIME APPOINTMENTS | 2666 £ | 2500 £ 3520 £ |
| THE UK RECRUITMENT CO | 2523 £ | 2500 £ 3520 £ |
| GLEESON RECRUITMENT | 2500 £ | 2500 £ 3520 £ |
| REDLINE GROUP | 2500 £ | 2500 £ 3520 £ |
| PERFECT PLACEMENT UK | 2500 £ | 2500 £ 3520 £ |