TECHNOLOGY SYSTEMS in Norwich Salary

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19 THE GREEN NORWICH NR13 3NY UNITED KINGDOM
TIN: 13118554
  IT-Services
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TECHNOLOGY SYSTEMS
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TECHNOLOGY SYSTEMS is looking for employees for positions:

support engineer

  • support engineer
  • software developer

Working hours

  • full-time | Permanent

Education

  • GCSE or equivalent

Responsibility

  • efficient and accurate logging of incidents and requests with a high first-time fix rate into ITSM tool
  • install, configure, and maintain hardware, software, and network systems according to client requirements and specifications
  • the Field Engineer role will be required to attend the sites of Core’s clients, with any non-site days working remotely for Core’s Service Desk function
  • working collaboratively with other teams where Incidents and Service Requests require cross-functional activities
  • the Field Engineer is accountable for the high level of customer service and client satisfaction within the customers’ premises and the Service Desk environment
  • ensuring diagnostic information is fully compiled prior to any escalation
  • the person fulfilling this role must ensure SLA’s are met and the individual must proactively manage and prioritise their workload alongside the development of a positive working relationship with CORE customers and staff
  • documentation of resolutions into Knowledgebase and update service documentation as appropriate

Requirements

  • valid driving license and access to a reliable car for commuting to client sites
  • demonstrable experience working in an IT Support role in-house or for a Managed Service Provider at its customer sites
  • excellent verbal and written communication skills
  • proven software/hardware troubleshooting skills and an ability to communicate with a non-technical audience in a helpful manner
  • PC/Desktop Support knowledge including Windows OS, MS Office 365
  • A willingness to learn and develop new skills
  • A proven track record of providing high level customer satisfaction and improvement initiatives
  • technical support: 1 year