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TECHCITED is looking for employees for positions:
technical lead
technical lead
Requirements
must travel to the office twice a week
leadership / Trainer experience
microsoft Azure Administrator - 104
azure: 4 years
backup and Recovery Expertise: Proficiency in configuring and maintaining secure, encrypted backup solutions, troubleshooting failures, and ensuring data integrity during restores
incident, Problem & Change Management: Experience with ITIL frameworks, managing incidents, problems, and changes from an operational standpoint
client-Focused: A solution-oriented approach with the ability to balance client satisfaction, contractual requirements, and technical limitations
Responsibility
shift Leadership: Support and guide shift leaders to ensure that operational standards are consistently met across the team
serviceNow Queue Management: Oversee the management of ServiceNow queues, ensuring incidents, cases, and requests are handled within SLA requirements
client Escalations: Address client escalations, resolving complex issues related to cloud infrastructure and data protection