TARANTO SYSTEMS in Chippenham Salary

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UNIT A1 METHUEN PARK CHIPPENHAM SN14 0GT ENGLAND
TIN: 12920661
  IT-Services
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TARANTO SYSTEMS
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TARANTO SYSTEMS is looking for employees for positions:

support engineer

  • support engineer

Working hours

  • full-time | Permanent

Language

  • english

Salary

  • salary

Responsibility

  • responsible for the resolution of incoming calls to the service desk
  • ensure that you adhere to all support desk procedures
  • ensure that you adhere to all /service level agreements both internal and external
  • ensure that the escalation procedures are adopted
  • ensure that logs are resolved as per priority levels
  • ensure all support calls are properly logged as per agreed procedures
  • co-ordinate the resolution of support calls
  • ensure that there is adequate communication between the team and clients

Requirements

  • SQL - Practical experience
  • must have good written and verbal communication
  • be able to communicate with users of all levels and technical ability
  • case handling
  • ability to work under pressure
  • knowledge of Microsoft Operation Systems
  • relevant experience in a software environment
  • desirable qualifications technical management or other experience