TALENT JAM

Responsibility

• responsibilities include but are not limited to
• operations and facilities management
• customer service
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• business and financial management
• sales and business development
• people management
• performance management: of all operational aspects of facilities and services, with reference to customer surveys and impact information
• space planning: effective space planning and maximisation of asset utilization
• contracts: negotiating, maintaining and monitoring contracts for services, ensuring best value and service standards from suppliers
• oversee cleaning and maintenance operatives and contractors
• drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc
• new projects: project management of, and involvement in, refurbishment, replication or facilities development projects
• maintain standards and oversee management of meeting room bookings
• ensure kitchens and communal areas are presented at their best – assisting where necessary
• promote and encourage site networking and event participation
• maintain the highest of professional standards
• encourage and promote ESG interactivity and engagement
• retention – own the end to end renewal process
• policies and procedures: implementation of policies and procedures, including the Environmental and Ethical Procurement Policy

Requirements

• customer Service
• property Management
• sales
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• staff Management
• desirable • Knowledge of the serviced office market and social sector
• high Standards
• event management experience
• experience of working for a small business
• good IT knowledge and working knowledge of CRM and OMP system
• excellent communication skills at all levels
• sales skill and experience
• take full responsibility for customer service within centre
• problem solver by nature
• good working knowledge of Microsoft 365
• responsibility for the prompt resolution of all customer queries/enquiries
• sales Orientated
• marketing skills
• understand the output of the NPS, ensuring agreed Action Plan is delivered
• good knowledge of use of IT
• negotiating skills
• manage customer move in and out efficiently, cost effectively and smoothly
• use of Microsoft 365
• excellent time management and prioritization skills
• to ensure meetings room standards such as set-up, equipment checking and clearing are maintained
• good telephone manner
• work closely with Operations team to ensure site standards are maintained and maintenance and refurbishments are completed on time
• line management experience
• professional appearance and personality
• responsible for the day-to-day operation of business centre
• flexible
• daily walk round to confirm that standards of appearance are being maintained
• ensure that company procedures are adhered to
• full clean driving license

Earnings for position business manager

Responsibility

• handle day-to-day ‘front of house’ customer and their customers’ liaison
• perform reception duties in and efficient, professional and courteous manner
• high level customer service with a ‘nothing is too much trouble’ attitude
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• support your team for the client move in and move out procedures and renewals
• understand and make sure customers follow security procedures at all times
• general housekeeping checks to all floors, tea points and toilets are conducted to maintain a high level of cleanliness
• order and maintain relevant office supplies for effectiveness of personal duties
• ensure all Health & Safety elements are managed as directed by the management team
• perform relevant daily/weekly checks to ensure agreed standards are met and maintained
• actively participate in any Centre audits
• ensure conference and Meeting Rooms are to the company standard and that you have received training of all AV equipment
• know how to set up client connectivity, handsets and handle customer queries. Be competent in patching, cable colour coding, floor port inventory and all other IT requirements
• pursue personal development of skills and knowledge necessary for the effective performance of the role
• handle all customer/visitor enquiries with courtesy and a smile
• file data and perform other routine clerical tasks as assigned and for other departments as needed
• prepare meeting rooms and service of refreshments
• answer switchboard and maintain a rapid response rate according to agreed standards
• log information on calls received, where required and maintain detailed and accurate records
• uses reasonable discretion with customers with input from management team

Requirements

• customer Service
• meeting Greeting
• front House
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• switchboard
• general Admin
• visitors
• receptionist Duties
• positive customer relationship skills
• interest in learning about commercial business environments and general finance
• demonstrate ability to use knowledge of customer service is a must
• ability to demonstrate systems monitoring and compliance is necessary
• confident communication and presentation skills
• curious and people oriented with the ability to engage customers and ask questions with ease
• positive and 'happy’ attitude
• computer literate and will to learn and show others how to use IT/Telephony is essential

Earnings for position receptionist

Responsibility

• general office administration
• front of Receptionist to include answering phones and meeting and greeting clients
• use of company software to raise invoices, purchase orders etc
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• dealing with Tenants face to face and over the phone
• dealing with tenants/clients on a day-to-day basis either face to face or on the telephone
• responsibility for all the administration aspects the day to day running of the centre

Requirements

• customer Service
• front House
• general Admin
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• greeting
• receptionist Duties
• typing
• general Administration
• advanced Use of Microsoft Office and Excel and Teams
• good telephone manner
• professional appearance and personality
• professional appearance
• flexible
• personable and confident

Earnings for position receptionist / administrator

Responsibility

• ensure kitchens and communal areas are presented at their best - assisting where necessary
• oversee cleaning and maintenance operatives and contractors
• support social media activity - content, pictures & videos for followers
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• coordinate and organise customer engagement activities
• managing incoming mail; Inc.. signing and managing deliveries
• drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc
• promote and encourage site networking and event participation
• support regionally when required within the wider team

Requirements

• administrative Duties
• customer Service
• friendly Personality
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• assistant Manager
• reception
• excellent communication skills at all levels
• problem solver by nature
• sales Orientated
• good knowledge of use of IT
• use of Microsoft 365
• good telephone manner
• professional appearance and personality
• flexible

Earnings for position centre manager

Responsibility

• oversee cleaning and maintenance operatives and contractors
• ensure kitchens and communal areas are presented at their best - assisting where necessary
• drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc
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• support social media activity - content, pictures & videos for followers
• promote and encourage site networking and event participation
• support regionally when required within the wider team

Requirements

• administrative Duties
• customer Service
• friendly Personality
  Show more +10
• assistant Manager
• reception
• excellent communication skills at all levels
• problem solver by nature
• sales Orientated
• good knowledge of use of IT
• use of Microsoft 365
• good telephone manner
• professional appearance and personality
• flexible

Earnings for position office manager