SynergyGroup in Halifax Salary
Halifax
SynergyGroup Premium profile inactive Premium profile inactive
Earnings on positions in SynergyGroup
SynergyGroup is looking for employees for positions:
service technician
Working hours
- full-time | Permanent
Language
- english
Salary
- salary
Responsibility
- providing exceptional customer service and support from CRM, Outbound calls, e-mail as specified within the company’s standards and guidelines
- to be front-of-house, being on the front line in logging service desk tickets and taking ownership of issues
- communicate to customers and vendors via email and phone for initial requirement capture
- maintaining and increasing product knowledge on applicable products / applications via training, documentation, personal research
- support and administer Cloud-based services for customers
- logging issues and resolutions thoroughly in the CRM
- escalating issues within Service Desk and to management officials as/when required
- identifying any potential sales opportunities and to pass this onto the relevant sales representative
Requirements
- previous experience in a 1st Line Service Desk role or in a Service Desk based environment
- used to working to within business processes to deadlines
- adhering to agreed Service Levels
- be pro-active and responsible
- ability to be front of house/front-line and take ownership of service desk tickets
- some experience of Microsoft products and services
- any knowledge on hosted IP voice services would be an advantage
- an aptitude to want to learn and progress your technical abilities