customer service administrator
5 the last 76 days, recently 2023-10-05
Responsibility
- electronic filing and maintain of accurate records are key
- you will be expected to liaise daily with customers, Account Managers, and colleagues across all sites
- if you can answer yes to these questions then we want to hear from you
Show more +22 - the role of Customer Service Administrator is to enter orders and communicate information regarding delivery times back to the customer
- manage orders across UK sites and our overseas partners
- fast accurate response to all customer queries
- ensure adherence to the segmentation process
- your primary role will be to enter orders and communicate information regarding delivery times back to your customer. You will be the primary person in this role and as such must be able to have several things on your ‘radar’ at any one time
- adhere to compliance concerning set process flows
- liaise with commercial teams on pricing, minimum order quantities and logistics
- do you LOVE Customer Service?
- you will be responsible for working with the department to reduce costs and provide a fast and efficient service both internally and externally
- ensure best in class information flow to customers on logistics and lead times
- are you looking for a new challenge in a Customer Service/Sales environment?
- manage and continually improve pricing; quotation / price files
- do you want to work for a fun and innovative company?
- liaise with all group sites to ensure Synergy is maximised and Group capability is fully leveraged
- on a daily basis you will be communicating with customers, Sales Managers and other departments across Synergy including purchasing and Finance in order to help resolve the customer queries
- ensure that systems are administered consistently and accurately
- internal customer champion
- assist across the department wherever there is a need
- have a full working knowledge of your colleagues’ position
- reception cover will also be required rotating between other members of the team
- cover sickness and holidays within the department
- any other duties as reasonably requested
Requirements
- customer service: 1 year
- customer service/sales : 1 year
Salary in other companies in the position customer service administrator
| GROUP APEX | 4000 £ | 2500 £ 4000 £ |
| ROCASA CONSULTING | 3300 £ | 2500 £ 4000 £ |
| RECRUITMENT RESOLUTION | 2750 £ | 2500 £ 4000 £ |
| JENRICK COMMERCIAL | 2720 £ | 2500 £ 4000 £ |
| CEVA LOGISTICS | 2666 £ | 2500 £ 4000 £ |
| RESOURCE SOLUTIONS | 2560 £ | 2500 £ 4000 £ |
| AMS | 2560 £ | 2500 £ 4000 £ |
| Freightserve | 2500 £ | 2500 £ 4000 £ |
| CLARITYSTAMP | 2500 £ | 2500 £ 4000 £ |
| XCEL RECRUITMENT | 2500 £ | 2500 £ 4000 £ |