SYNECTICS SOLUTIONS Salary
Newcastle under Lyme
Phone: +44 333 234 3409
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Earnings on positions in SYNECTICS SOLUTIONS
SYNECTICS SOLUTIONS is looking for employees for positions:
service manager
Working hours
- permanent
Responsibility
- lead, mentor, and inspire a team of service desk professionals to deliver exceptional customer service and technical support
- continuously assess and improve service desk processes, workflows, and procedures to enhance efficiency and customer satisfaction
- allocate and manage resources effectively to meet service desk demands, including staffing, training, and performance evaluations
- we are looking for a talented and experienced Service Desk Manager to lead our service desk team and ensure the efficient and effective delivery of IT support services
- monitor and evaluate service desk performance through regular reporting and analysis, identifying areas for improvement
- the Service Desk Manager will play a crucial role in managing day-to-day operations, overseeing a team of dedicated support professionals, and driving continuous improvement in service quality
- manage relationships with third-party vendors and suppliers ensure service delivery is optimised
- implement and adhere to ITIL best practices for service management