build relationships with our clients, helping them with issues, always with a positive, customer-centric attitude
deliver a fantastic, high-quality and best value service to our clients and their customers
proactively engaging with external stakeholders to leverage the maximum value for the organisation
communication strategy and management
ensuring effective onboarding of new clients onto our services, as well as being involved with pre-sales activities
working closely with our commercial team to ensuring continued commercial growth and client satisfaction
monitoring and achievement of all contractual and business KPIs
performance management and mentoring of direct reportees
scheduler
Working hours
full-time | Permanent
Salary
salary
Responsibility
ensure stock is added to our systems and arranged for works to be completed
undertaking quality assurance checks on completed works and updating asset management systems, as necessary
maximising our efficiency by scheduling smartly and using the tools available
escalating issues with specific jobs, clients, or engineers promptly
liaising with customers to provide excellent support whilst making appointments and carrying out engineering work
providing great customer service by phone, email and Live Chat, as well as keeping our customers informed.Scheduling all reactive, planned and project work accurately to appropriate resource, and within the SLA
customer service advisor
Working hours
full-time | Permanent
Salary
salary
Responsibility
providing fantastic support by phone, email and live chat to exceed customers expectations
working with our internal teams to deliver fantastic support and providing each customer with a resolution
have great attention-to-detail and be able to look at data in a logical and questioning manner
contributing new ideas as part of our continuous improvement across our solutions and services
field service engineer
Working hours
full-time | Permanent
Benefits
company car
Salary
salary
Responsibility
undertaking service works, which can be site-based works such as new build or retrofit or could be retro fit/new installation works for local authorities, some of the work may require overnight stays
other reasonable requests related to the delivery of Sycous products and services
customer service team leader
Working hours
full-time | Permanent
Salary
salary
Responsibility
you will be responsible for
helping to maintain strong relationships with our Clients and Industry partners and attending regular catch-up meetings where required
motivating and mentoring the team in their day-to-day activities, providing ad-hoc support where needed and implementing quality assurance processes
coaching the team and help to develop necessary skills required for the team to go above and beyond expectations
training our team of support coordinators in multiple areas of the business and day-to-day procedures
leading a team of Customer Support Coordinators. This team will grow alongside business needs and company growth. You must lead by example and be both a knowledge-hub and a positive influence
helping to onboard new support team staff by providing mentoring and training on areas of the business and the systems we use, which includes Zendesk, GoCardless and JobWatch
ensuring that team priorities and work outputs are completed on time, and in line with KPIs and month end processes
project administrator
Working hours
full-time
Salary
salary
Responsibility
support the Project Lead to create a project plan / task list for any incoming projects
schedule engineering appointments by contacting customers via phone calls
provide daily project support to the engineering team
emails, text messages and letters and keep records of all the contact attempts
deliveries and monitor stock usage during the ongoing projects
work with Project Lead and clients to keep them updated on appointments
manage and track stock requirements for the engineering team. Schedule stock
engineer
Benefits
company car
Responsibility
undertaking service works, which can be site-based works such as new build or retrofit or could be retro fit/new installation works for local authorities, some of the work may require overnight stays
the District Heating and HIU Engineer is responsible for undertaking a range of tasks including HIU servicing, repair, installation, and also metering and data collection equipment
management and responsibility for personal vehicle stock, consumables, and equipment
contractor communication
Requirements
plumbing: 1 year
contract manager
Responsibility
lead the contract management activities across the business, including for new and existing contracts, especially for customers
ensure operational cohesion across impacted teams, alongside the wider business and externally
engage on developing change management, including improvement planning and processes, collaborating with internal and external stakeholders
ensure the monitoring of contractual performance, including contractual audits being undertaken by teams in line with business or contractual requirements
active contractual expiry and renewal monitoring on at least a monthly basis and take proactive steps to achieve and exceed targets
take a leading role in instigating change management both within area you are directly responsible for and other impacted areas
maintain a working knowledge of relevant legal knowledge, identifying the implications of legislative, technological and other changes
lead on the negotiation of contracts, including the resolution of specific and complex issues, due to their potential impact or opportunity, including wider considerations of policies, risk and opportunity