customer service advisor
3 the last 204 days, recently 2023-10-05
Responsibility
- responsible for the taking of telephone orders and making outbound calls to existing customers for orders
- to ensure each customer is provided with “exemplary” service on each telephone call or contact
- confident with promoting additional products to suit customers needs
Show more +8 - to update customer records and liaise with customer relatives as required
- following the continued growth of our client, we are currently looking for a part time customer service advisor to expand their Customer Services team
- to ensure customers’ needs are met
- this is a home-based position however there will be the occasional requirement to go to site in Henstridge to attend team meetings
- this role will be initially 12 hours per week with the opportunity to progress to full time hours early 2024
- prepare promotional literature as required and communicate details of new products or promotions to customers
- this is a customer facing role. As well as those with a background in customer services, we would welcome applications from candidates who have a background in social media and marketing
- to actively take an interest in the products we sell and promote the benefits of Wiltshire Farm Foods healthy and nutritious meals to all our customers
Requirements
- customer service experience is required
- excellent communicator, particularly over the phone
- good computer literacy skills and comfortable using various business centric online portals
Show more +15 - good eye for detail, ensuring accurate data inputting when processing new customer orders, rebates and refunds
- good team player, flexibly minded
- self-starter able to use your own initiative
- an interest in food and cooking would be helpful
- customer service: 1 year
- customer Service: 1 year
- phone communication: 1 year
- sales: 1 year
- social media marketing: 1 year
- elderly/care market: 1 year
- administration: 1 year
- computer: 1 year
- remote working: 1 year
- incoming & outgoing sales: 1 year
- telesales: 1 year
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