SUPREME CBD

Responsibility

• ensure all campaign leads are recorded and that we maintain a GDPR-compliant, opted-in database, using re-engagement initiatives as required
• make recommendations for adaptations to company marketing strategy

Requirements

• marketing qualification or accreditation would be an advantage
• knowledge of marketing in a regulated environment would be an advantage
• experience working with a Shopify website platform
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• excellent knowledge of social media channels is essential
• experience of Klaviyo marketing automation tools
• experience of website optimisation and SEO
• experience of working in full-mix, B2B and eCommerce preferable
• excellent project management and reporting skills
• ambitious, results-driven marketer, able to work on own initiative
• digital marketing: 2 years
• marketing: 3 years
• confident, professional, and friendly communicator

Earnings for position head of marketing

Responsibility

• answer incoming phone calls in a professional and courteous manner, addressing customer inquiries, concerns, and providing appropriate solutions
• respond promptly and effectively to customer emails, ensuring accurate and helpful information is provided
• engage with customers on eBay, promptly addressing their questions, concerns, and resolving any issues that may arise
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• utilise live chat platforms on our website to interact with customers, providing real-time assistance and support
• maintain accurate customer information and update order details in our database or CRM system
• identify and escalate customer issues or trends to the appropriate team members for further assistance and resolution
• keep up-to-date with product knowledge, company policies, and procedures to effectively address customer inquiries and provide accurate information
• strive to meet or exceed individual and team targets for customer satisfaction, response time, and issue resolution
• continuously seek opportunities for process improvement and provide suggestions to enhance the overall customer service experience
• collaborate closely with the rest of the team to resolve complex customer inquiries and support requests, ensuring a consistent and seamless customer experience
• communication with other team members and with company stakeholders to help identify any common themes identified with customers

Requirements

• previous experience in customer service or a related field is preferred
• customer service
• proficiency in using customer service software, CRM systems, and live chat platforms
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• strong problem-solving and decision-making abilities, with the capacity to think quickly and provide effective solutions
• exceptional interpersonal skills and the ability to maintain composure and professionalism while interacting with customers
• excellent organisational skills with attention to detail and the ability to manage multiple tasks simultaneously
• strong team player, capable of collaborating with colleagues to achieve common goals
• flexibility to work in a dynamic and fast-paced environment, adapting to changing customer needs and business priorities
• basic knowledge of our products and services, with a willingness to learn and stay updated on new developments

Responsibility

• planning daily workload and ensuring customer order satisfaction
• fulfilling orders and resolving problems throughout the fulfilment process
• implementing stock rotation and managing storage locations within the office
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• liaising with the sales team and reacting to the sales orders
• administration and receipting of goods and deliveries
• performing stock counts and ensuring accuracy of stock records through proper
• control of stock movements

Requirements

• stock control
• order processing
• analytic and numerical skills
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• strong decision-making skills
• excellent attention to detail
• ability to plan, identify problems and develop solutions
• ability to maintain team cohesion

Requirements

• account management: 1 year
• sales: 1 year
• CBD Sales: 1 year