experience with common information security management frameworks, such as International Standards Organization 2700X
compTIA A+
compTIA Network+
Responsibility
overseeing company onboarding and offboarding, ensuring SLAs are met and taking responsibility for the continual auditing of user accounts and levels of access
maintaining professional and technical knowledge by attending educational workshops; webinars; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
ensuring audit trails, system logs and other monitoring data sources are reviewed periodically and comply with policies and audit requirements
overseeing and working on maintaining appropriate asset registers to safeguard company equipment
providing regular reporting on the current status of the ISMS controls maintained within the IT team to senior business leaders as part of our strategic risk management program
customer service advisor
Working hours
full-time | Permanent
Language
english
Salary
salary
Education
GCSE or equivalent
Responsibility
delivering exceptional customer service to Microsoft 365 Very Small Business customers during their onboarding journey
monitor your queue to ensure all processes are adhered to - customer journey is paramount
seeking consultation from colleagues and support teams to progress cases to closure
keeping precise and meticulous records of customer interactions, steps completed, and information gathered
prioritising and processing customer help requests in a fast-paced environment
building sustainable relationships and trust with customers through open and interactive communication
have quality conversations with customer to gather information about their goals and use rapport to help take them on customer journey’s
going the extra mile to engage with customers and understand their business needs
Requirements
customer service: 1 year
technical support: 1 year
customer service
Working hours
full-time | Permanent
full-time
Language
english
Salary
salary
Education
GCSE or equivalent
Responsibility
delivering exceptional customer service to Microsoft 365 Very Small Business customers during their onboarding journey
monitor your queue to ensure all processes are adhered to - customer journey is paramount
seeking consultation from colleagues and support teams to progress cases to closure
keeping precise and meticulous records of customer interactions, steps completed, and information gathered
prioritising and processing customer help requests in a fast-paced environment
building sustainable relationships and trust with customers through open and interactive communication
have quality conversations with customer to gather information about their goals and use rapport to help take them on customer journey’s
going the extra mile to engage with customers and understand their business needs
Requirements
8am - 4pm
customer service: 1 year
administrative experience: 1 year
team leader
Working hours
full-time | Permanent
full-time
Salary
salary
Responsibility
keeping up to date with business development and new product lines
managing absence, completing Return to Work meetings, and addressing any trends in absence patterns
working closely with the Quality Team to ensure training and development plans are maintained for all team members
it manager
Working hours
full-time | Permanent
Salary
salary
Requirements
ITIL Foundation v3/v4
experience with common information security management frameworks, such as International Standards Organization 2700X
information Technology Management: 2 years
compTIA A+
compTIA Network+
Responsibility
ensure audit trails, system logs and other monitoring data sources are reviewed periodically and comply with policies and audit requirements