STEVENS TRACEABILITY SYSTEMS Salary
GREENBANK TECHNOLOGY PARK CHALLENGE WAY BLACKBURN BB1 5QB UNITED KINGDOM
TIN: 10506149
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Earnings on positions in STEVENS TRACEABILITY SYSTEMS
STEVENS TRACEABILITY SYSTEMS is looking for employees for positions:
it support engineer
Working hours
- full-time
Benefits
- mobile phone
- laptop
Education
- GCSE or equivalent
Responsibility
- assist in delivering 1st or 2nd line support as per SLAs and KPIs
- assist in prioritisation of workload
- serve as an escalation point for unresolved issues and work with software developers and project managers through to resolution
- deliver as assigned upgrades i.e., DB Archives, server transfers etc
- support other team members with handling tickets and work with other departments i.e., service, software development, project management etc
- supporting team and own personal development and on IT and software skills
- performing customer service functions, including interacting with customers, answering queries, and resolving issues
- assist in creating workshops to improve knowledge levels within the business
Requirements
- an excellent communicator both written and verbally and good customer skills
- must be self-motivated and a hard worker with the ability, passion, and drive, to work to tight deadlines and achieve goals
- capable of working with a cross functional team to deliver a positive service to our customers
- provide a quality service and attention to detail
- have commercial awareness
- A positive, professional team player that has a real drive to achieve goals
- technical support: 2 years
- customer service: 2 years