credit controller
Responsibility
- good telephone manner essential chasing up outstanding debts via phone or/and e-mail
- contact customers to secure funds due/overdue and chasing by telephone/letter
- recording conversations and process followed to provide full audit trail
Show more +13 - manage and set appropriate credit limits within company guidelines
- effective management of customer queries and complaints
- handling payments via the telephone, cash allocation
- liaising with Branch Managers, Regional Directors and Credit Manager
- managing stop and legal lists
- importing overdue balances to the legal team according to timetables
- good negotiating skills
- involved in integration's and acquisition set up and collection of debts
- archiving documents
- ensure to keep accurate records of all client contact to enable understanding of disputes, categorisation of dispute and confirmation all clients contacted
- issuing sales invoices, credit notes, credit application approvals, inter-company account reconciliation
- ensuring collection of all outstanding monies through managing the Credit Control team
- work closely with all departments across the division to resolve issues
Requirements
- ability to keep calm and handle difficult conversations/situations and conduct themselves in a professional manner at all times
- degree in Accounts or Finance
- controlling and closing the call
Show more +13 - comfortable with decision making and communicating internally/externally
- good MS Office knowledge
- confident communication skills
- good written communication skills
- previous experience of credit control and AR preferred
- self -disciplined with strong attention to detail
- self starter, capable of using initiative and good team player
- ability to working in a fast paced, volume driven environment with daily time constraints
- delivering accuracy under pressure and always looking for a better way
- credit Control: 2 years
- credit Control: 1 year
- accounting: 2 years
- customer relationship management: 1 year
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