retail supervisor
18 the last 339 days, recently 2023-10-12
Responsibility
- location
- mare Street, Hackney, London E8 4SA
- successful applicants must be flexible, and able to work on weekends as the store will trade seven days a week
Show more +40 - mare Street, Hackney, London E4 8SA
- vacancy Type
- permanent/Full Time
- this includes providing cover for annual leave or volunteer shortages
- permanent/Part Time
- 3
- department
- communications and Enterprise
- hours
- basic function We are seeking two exceptional Retail Supervisors to work in our exciting new Five Sisters store in Narrow Way, Hackney
- shift supervision Responsible for supervising shifts in the new Mare Street shop Working as a strong team with a second Supervisor Responsible as a key holder for opening and closing the shop, ensuring that it is open for business at the specified opening hours Supervising shifts in other retail outlets such as market stalls and seasonal pop ups may be required from time to time Display merchandise attractively to maximise appeal to customers and as directed by the Retail Manager Day-to-day responsibility for supervising and supporting a team of volunteers, including coaching and development Contribute to the training of new volunteers as well as conducting refresher training as needed Supervising and contributing to the delivery of the tasks that have been defined in the daily job list including cleaning, stock replenishment and sorting of donations Responsible for ensuring that a great experience is delivered to customers by all staff and volunteers Responsible for managing customer queries or complaints quickly and to their satisfaction, elevating the issue to the Retail Manager if necessary Responsible for reporting any concerns relating to staff or maintenance to the Retail Manager Leading by example, by promoting a positive working environment for volunteers Build a good rapport with local people to encourage a strong sense of community Develop accurate end of day figure sheets and any other financial or other reports required by the Retail Manager Bank daily takings in line with Hospice policies and procedures 2
- from time to time, the post holder may be required to work in in other stores or retail outlets to meet the needs of the business
- the Hospice seeks to be an outstanding provider of palliative and end of life care
- health and safety Day-to-day responsibility for insuring that the shop and stock management processes are followed in line with health and safety guidelines
- each employee is critical to delivering and maintain those standards in accordance with the Hospices core values
- the Mission and Core Values are an integral part of all job descriptions, the probationary period and performance and development reviews
- the Retail Supervisor will be a key holder so will be required to open and close the store, and will have day-to-day responsibilities for supervising shifts
- sales targets Build an understanding of the required financial performance of the shop, and retail outlet, and work towards achieving the sales targets with support from the Retail Manager Process a percentage of donated items through Gift Aid, as agreed with the Retail Manager 4
- the successful candidate will be expected to work to sales targets, as well as contributing to stock control with Retail Manager support
- stock control Assist with coordinating and supervising the collection, sorting and storage of stock that has been donated by the general public Play a significant role in controlling stock movement between the Hospice, the two shops and other sales outlets Assist the Retail Marketing team in selecting items to promote and sell through the Hospices online channels
- organisational context St Josephs Hospice was founded in 1905 by the Religious Sisters of Charity who retain an interest in the oversight of the Hospice - our shops are branded as Five Sisters in recognition of those five sisters of charity
- key accountabilities 1
- all Hospice staff are expected to work in line with St Joseph’s Mission & Core Values as these precepts act as a value base which directly influence how all work activities are undertaken
- job title : Retail Supervisor
- the ethos of the Hospice should be apparent in the behaviours and attitudes of all employees as the work they undertake, whether it is direct or indirect, care is ultimately for the benefit of patients
- additionally the Retail Supervisor will be expected to perform all the key responsibilities described with minimal supervision and for presenting themselves and their work effectively
- assist with coordinating and supervising the collection, sorting and storage of stock that has been donated by the general public
- discretion to act The post holder will make day-to-day decisions regarding operations in the shop, under the supervision of the Retail Manager and in line with Hospice and Retail processes and procedures
- stock control and movement
- scale and impact The post holder will not be responsible for any direct reports, but will have responsibility for up to four indirect volunteer reports
- supervising and contributing to the delivery of the tasks that have been defined in the daily job list including cleaning, stock replenishment and sorting of donations
- responsible to: Retail Manager
- write handover notes relating to stock for the next Supervisor on shift
- assist the Retail Marketing team in selecting items to sell through the Hospice’s online channels
- responsible to : Retail Manager
- ensure a safe working environment and be aware of responsibilities under the Health and Safety at Work Act, taking appropriate action in the event of an accident to patients, staff, self or any other person in the work area
- 9.1 Ensure a safe working environment and be aware of responsibilities under the Health and Safety at Work Act, taking appropriate action in the event of an accident to patients, staff, self or any other person in the work area
- job Summary
- responsible for managing customer queries or complaints quickly and to their satisfaction, elevating the issue to the Retail Manager if necessary
- manage customer queries or complaints quickly and to their satisfaction, elevating any issues to the Retail Manager if necessary
Requirements
- previous experience in stock control and the movement of goods
- previous customer service or sales experience
- will be responsible as a key holder for opening and closing the shop
Show more +26 - have previous experience in stock control and the movement of goods
- have day-to-day responsibility for supervising and supporting a team of volunteers
- excellent organisational skills, with the ability to juggle competing priorities in a fast-paced environment
- have previous customer service or sales experience
- continuation of NHS Pension Scheme is available
- will be responsible for sorting and storing donated stock
- E1 Previous sales experience in a retail environment, ideally in a charity
- be able to work at weekends as well as during the week
- we offer 27 days holiday pro rata plus public holidays and an excellent pension scheme
- P1 Must be highly organised and able to juggle competing priorities, sometimes under pressure
- able to work on weekends as well as during the week
- be flexible to sometimes work outside traditional office hours
- flexible to sometimes work outside traditional office hours
- have a full, clean UK driving licence
- we offer 27 days holiday plus public holidays and an excellent pension scheme
- for further information, please contact Julie Whetton, Retail Manager on [email protected] or call 020 8525 6080
- have a clean UK driving licence
- note that the nature of the work will require some heavy lifting
- for further information, please contact Retail Manager, Julie Whetton [email protected]
- organisational context
- please note that we may interview candidates before the closing date
- applicants are subject to enhanced DBS
- C1 Excellent verbal communications skills, with the ability to establish and maintain relationships with paid and unpaid staff, volunteers, colleagues and customers
- we are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age
- each employee is critical to delivering and maintain those standards in accordance with the Hospice’s core values
- discretion to act
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