ST ANNE'S HOSTEL Salary
112 MOSELEY ST. HIGHGATE BIRMINGHAM B12 0RY
TIN: 02919404
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Earnings on positions in ST ANNE'S HOSTEL
ST ANNE'S HOSTEL is looking for employees for positions:
housing officer
Working hours
- full-time
Requirements
- professional qualification in a relevant property / housing management discipline, or relevant experience
- up to date knowledge of housing legislation
- excellent communication and inter-personal skills
- experience of working with customers in 1-1 situations
- good numeracy and literary skills appropriate to the requirements of the job role
- experience of supported housing is not essential. Experience of working in General Needs housing / tenancy management, combined with a desire and aptitude for helping people to maintain independence
- ability to work collaboratively as part of a team, developing good working relationships with colleagues and external service providers
- knowledge of the legal and regulatory framework of social housing and property / tenancy management, together with experience of delivering services that meet these requirements
Responsibility
- to ensure that each end of tenancy and new letting is completed in line with administrative and legal requirements, including tenancy termination, tenancy agreement and associated paperwork, HB / UC application, CORE forms etc
- to ensure that tenants and others understand the rights and responsibilities as set down in tenancy / licence agreements
- to deal effectively with complaints in line with St Anne’s Hostel procedures, managing each through to completion
- to ensure that the conditions of tenancy are met by our tenants, working with the resettlement team and other St Anne’s staff to manage breaches and help resolve disputes