SR4 NETWORKS in Sunderland Salary

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3 DUNDAS STREET SUNDERLAND SR6 0AY UNITED KINGDOM
TIN: 12565342
  IT-Services
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SR4 NETWORKS
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SR4 NETWORKS is looking for employees for positions:

it support technician

  • it support technician

Education

  • A-Level or equivalent

Requirements

  • A degree or diploma or A level in Information Technology, Computer Science, or a minimum of 2 years’ experience
  • 1 Years’ Experience in an IT Support Role
  • PC hardware fault finding and repair
  • excellent communication and interpersonal skills
  • strong knowledge of Windows and/or macOS operating systems
  • customer-focused with a passion for delivering exceptional service
  • microsoft Office 365 Technologies – SharePoint/OneDrive/Exchange
  • microsoft Azure

Responsibility

  • create and maintain user documentation and knowledge base articles
  • troubleshoot and diagnose problems, escalating more complex issues to higher-level support when necessary
  • keep users informed on the status and progress of their reported issues
  • conduct basic training sessions for end-users on IT systems and tools
  • enforce IT security policies and procedures