SPS I Salary
Rating of the company
based on 0 evaluations
5 reviews in total
Mitcham
23 WATES WAY WILLOW LANE MITCHAM CR4 4HR
TIN: 08056502
Rating of the company
based on 0 evaluations
5 reviews in total
Earnings on positions in SPS I
Estimated salary
£ 2041
Median salary at SPS I
£ 2007 Lowest salary
£ 2182 The average salary
£ 2500 Highest salary
SPS I is looking for employees for positions:
customer services manager
Working hours
- full-time
Salary
- salary
Responsibility
- possess a thorough understanding through regular communication of the client’s business & their needs
- monitoring, recording & reporting regularly against set KPIs/SLAs for the services provided
- identify any potential for business development with the client, in line with the solutions that SPS offers
- organising shift rotas, taking operational needs and staff requests into account to limit staff absence and overtime costs
- conduct regular appraisals of staff against clearly defined objectives
- developing flexible & multi-skilled staff
- monitoring, recording and reporting performance targets for the team and individuals
- liaise with the Academy to identify effective training programmes for staff which cover key aspects of the service & processes
Requirements
- management: 2 years
site supervisor
Working hours
- full-time | Permanent
Language
- english
Salary
- salary
Responsibility
- always follow company policies and procedures
- ensure that the site health & safety folders are up to date and fully compliant
- ensure working area is fit for purpose and complaint to all health & safety protocols
- ensure staff are trained in all relevant health & safety activities
- to ensure direct reports are given the correct training to perform their duties
- process requests for files from file store or off-site storage
- manage on-site client files, collecting from secure drop off cupboards, recorded on database and filing in secure file store
- monthly tasks to send client files to offsite records management
Requirements
- the ability to build relationships with the team, customers and communicate effectively at all levels
- the ability to demonstrate a customer focused and "Can do" attitude and attention to detail
- to be proactive, self-motivated and understand the parameters of the role and refer issues upwards
- computer literate intermediate level
- experience of line managing
- IOSH Managing Safely
bid manager
Working hours
- full-time | Permanent
Language
- english
Requirements
- good team worker, reliable and able to establish a high degree of trust, rapport and cooperation with internal and external clients
- self-motivated and self-disciplined; ability to cope with varying workloads and out-of-hours demands
- experience of writing proposals and structured approaches to bid management using recognised methods
- experience of desktop publishing applications and Microsoft Project is an advantage
- comparable experience within a sales environment
- business development: 1 year
Salary
- salary
Responsibility
- taking responsibility for and scheduling the appropriate tender response related internal activities, including review meetings and required sign-offs
- liaising with partner bid managers in the event we are acting as a sub-contractor
- ensure that completed documents are produced and delivered on time, by tracking progress, identifying and resolving outstanding actions/ issues
- ensuring SPS proposal procedures and best practice are adhered to and that the Opportunity Management Process is adhered to
- assisting the Sales and Operation’s teams with the structure for and timely completion of detailed documents which will involve writing large portions of the bids as well as organising a team effort to produce and review each bid
- proof reading, correcting and formatting documents
- upkeep of the SharePoint bid library of generic information used in proposals and tenders, as well as supporting sales and marketing collateral
- support and work in conjunction with other members of the Bid Support team
client services manager
Working hours
- full-time
Salary
- salary
Responsibility
- possess a thorough understanding through regular communication of the client’s business & their needs
- monitoring, recording & reporting regularly against set KPIs/SLAs for the services provided
- identify any potential for business development with the client, in line with the solutions that SPS offers
- organising shift rotas, taking operational needs and staff requests into account to limit staff absence and overtime costs
- conduct regular appraisals of staff against clearly defined objectives
- developing flexible & multi-skilled staff
- monitoring, recording and reporting performance targets for the team and individuals
- liaise with the Academy to identify effective training programmes for staff which cover key aspects of the service & processes
Requirements
- management: 2 years
- management: 1 year
office manager
Working hours
- full-time | Permanent
Benefits
- mutual
Language
- english
Requirements
- excellent leadership skills, good team worker, reliable and able to establish a high degree of trust
- self-motivated and self-disciplined
- ability to problem solve and motivate other team members
- enthusiastic and determined to achieve results
- client focused – must demonstrate a client-focused approach to providing a service through personal commitment to the client and their business
- mailroom Operations experience, including print, post, couriers, and record management
- should demonstrate a concern for quality of results, identifying opportunities for continuous improvement
- professional at all times when dealing with clients and proactively represent SPS on site promoting excellent customer service
Salary
- salary
Responsibility
- follow group and company policies and procedures at all times
- maintain responsibility for all Health and Safety Planning, including Risk Assessments, COSHH, PPE and Health and Safety Plans
- report actual and suspected security incidents
- use all work equipment and personal PPE properly and in accordance with training received
- report any apparent deficient in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
- develop, maintain, and adhere to all detailed SPS systems, policies, and procedures
- manage sub-contractor and third-party suppliers to meet the requirements of the contract
- ensure staff training is carried out to the highest level
concierge
Working hours
- full-time | Permanent
Language
- english
Requirements
- self-motivated and self-disciplined
- good team worker, reliable and able to establish a high degree of trust, rapport and cooperation with internal and external clients
- able to work in a fast paced environment
- experience in working in an office services environment or for an office services team
- previously worked in a client facing role
- excellent English language and communication skills; confident and articulate in all communications, i.e. face-to-face, telephone and written
- experience of working in a client facing role
- confident in dealing with people
Salary
- salary
Responsibility
- post deliveries to desks for all mail, couriers and printing
- booking, Tracking outgoing couriers
- post collections from floor mail out trays
- stocking floors of various paper, toner, flatpack boxes etc
- management of Business Cards and other branded print
- first line support for all printer issues like changing toners, clearing paper jams etc. Liaison with printer companies to book engineers if printer fault can’t be fixed by the concierge
- basic IT fixes for clients on the floors. Liaison with Technology Support for more complex IT issues
- stock and delivery of DCSE equipment to clients on floors
bid writer
Working hours
- full-time | Permanent
Language
- english
Requirements
- strong interpersonal and communication skills, including the ability to present complex information in a clear and concise manner
- experience with proposal development software and tools
- at least 3-5 years of experience in proposal writing, grant writing, or a related field
- excellent writing, editing, and proofreading skills
- strong research and analytical skills
- excellent organisational skills and attention to detail
- ability to work effectively in a team environment, collaborating with cross-functional teams and subject matter experts
- ability to work under tight deadlines and manage multiple projects simultaneously
Salary
- salary
Responsibility
- collaborate with cross-functional teams to develop proposals and other documents that meet the needs and requirements of clients
- conduct research to gather information and data that will support the proposal’s narrative and objectives
- write, edit, and proofread proposals, ensuring they are well-structured, persuasive, and tailored to the client’s specific requirements
- work with subject matter experts to develop technical content and ensure accuracy and consistency in the proposal’s messaging
- guide the team involved in persuasive writing and bids/proposals best practice and conduct final document reviews
- participate in meetings and presentations with clients and colleagues to discuss proposal content, answer questions, and provide additional information as needed
- continuously evaluate and improve proposal development processes to increase efficiency, effectiveness, and overall success rate
- review proposal input from a variety of stakeholders to ensure a clear, compelling strategy is articulated and return with directions for any revisions
office administrator
Working hours
- full-time | Permanent
Requirements
- works well with a team
- mailroom Operations
- dealing with enquiries from the client, both face to face and on the telephone
Salary
- salary
Responsibility
- the post holder will perform a variety of tasks related to the mailroom and will flexibly and proactively respond to any client requirements as and when necessary
- the post holder will be professional at all times when dealing with clients and represent SPS positively on site promoting excellent customer service with a positive can-do attitude
- attend and contribute in team meetings and/or other meetings as requested
- ordering and management of stationery onsite
- sort, digitize and distribute incoming mail
- send and receive faxes, correctly passing on faxes to the relevant staff member
- ensure that all equipment is fully stocked and operating correctly
- management of onsite filing via regular audits
labourer
Working hours
- full-time
Requirements
- always acts with a high level of honesty, integrity, loyalty, and respect
- physically fit and motivated
- promotes a ‘can do’ and continuous improvement approach and attitude
- good communication skills to follow instructions, work with colleagues and deal with clients
- porterage Operations
- previous experience in a porterage / mailroom environment
- processing of archive files and tracking signature movements using the onsite computer systems
- ability to communicate effectively in a variety of written and verbal formats with a wide range of people
Salary
- salary
Responsibility
- literate
- to work a 40-hour, five-day week to agreed hours, but flexible to work hours fitting the business needs
- numerate
- physically fit and able to lift moderate to heavy loads due to the nature of the position
- ad-hoc porterage which includes moving furniture and large bulky items around the building
- good communication skills, both verbal and written
- assisting with loading and unloading items from vehicles
- excellent customer service skills
operations manager
Working hours
- full-time
- full-time | Permanent
Language
- english
Requirements
- emotional maturity, confidence, discretion, diplomacy, and common sense
- self-motivated and self-disciplined
- confidence and ability to deal with senior level people
- good team Player, reliable and able to establish a high degree of trust, rapport and cooperation with internal and external clients
- good interpersonal and communication skills
- self-motivated individual with a proactive approach
- bright, friendly, enthusiastic personality with a good sense of humour and team player
- ability to think on one's feet to solve administrative problems, using support service departments as necessary
Salary
- salary
Responsibility
- support the Operations Manager with administrative and mgmt. responsibilities
- build an understanding of the firm's work and build relationships across the teams
- build a network of strong working relationships internally and with external suppliers
- all financial administration and invoicing
- assist in producing monthly MI report
- deal with and investigate client queries and complaints
- providing reports related to services provided for mgmt. and client
- assist Operations Manager with team meetings and interviews