account manager
5 the last 298 days, recently 2023-07-14
Responsibility
- summary
- springpod was born from our desire to transform the way young people engage with employers and universities
- we empower students to take control of their career paths by connecting them with leading employers and higher education providers
Show more +18 - develop relationships with the client base, understand their business, sector and challenges and keep up with industry-specific news and developments
- build strong relationships with our client partners including identifying influencers, blockers, key decision makers and understanding their key challenges and objectives
- to develop relationships with the client base, understand their challenges and opportunities in context of the wider sector
- devise and execute ‘strategic account management’ plans for clients, ensuring regular touch point calls/ meetings
- ensure our clients are informed about Springpod initiatives, research, audience and new products
- create and deliver strategic plans for clients ensuring regular meetings
- ensure clients are informed about Springpod initiatives, research, audience and new products
- define and implement best practice processes for customer retention to define “what good looks like”
- from work experience to educational experiences of what studying a particular course at university is actually like, we make a difference to thousands of young people by providing them with the right information to make informed future choices
- define and implement best practice processes for customer retention and growth
- join Springpod as a Strategic Account Manager, drive growth for higher education clients by crafting effective strategies and leveraging our products, ensuring outstanding results
- evaluate and present customer reports and identify areas for growth
- manage client renewals, focussing on maximising account value
- oversee and project manage the delivery of high quality virtual events, virtual experiences and advertising campaigns. Ensuring the delivery teams are accountable for the projects
- contribute to and undertake activities for continuous development of your personal skills and knowledge
- oversee the delivery and performance of clients products ensuring delivery teams are accountable for projects and be the go-to-person for the client with any issues
- work closely with Content, Delivery, Product and Marketing teams to share knowledge and identify and close won cross sell/upsell opportunities to maximise client account revenue growth potential
- work closely with the content, delivery, product and marketing teams to share knowledge and identify and close cross sell/upsell opportunities to maximise client account revenue growth potential
Requirements
- working in a B2B customer-facing role
- experience of the Higher Education sector
- juggling multiple projects and priorities
Show more +4 - working in a very fast paced environment
- excellent written and verbal communication skills
- prior experience of working with CRM/Project Management tools
- demonstrable experience of working in a revenue generating role
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