internal account manager
Responsibility
- you will play a crucial role in promoting our products and services, ensuring customer satisfaction, and achieving sales targets
- manage and grow your own customer base through proactive telephone communication, introducing new products and services offered by Springpack
- provide administrative support to Business Development Managers, including handling new enquiries, quotations, and sample requests
Show more +17 - manage the Enquiries inbox, ensuring timely responses, meeting KPIs, and delivering exceptional service to existing and potential customers
- springpack, a leading provider of packaging solutions, is seeking a motivated and customer-focused individual to join our dynamic team as an Internal Account Manager
- maintain accurate records of bespoke stock codes and update cost prices accordingly
- in this role, you will be responsible for managing and growing your own customer base, while providing administrative support to our Business Development Managers
- assist the Sales Executive in resolving queries and addressing customer concerns
- analyse data and generate reports to monitor product performance by season
- build and nurture strong client relationships, ensuring customer satisfaction and loyalty
- create, follow up, and process quotations, as well as handle sales orders and incoming calls to support the Customer Service department
- prepare presentations and contribute to team meetings, sharing best practices and valuable insights
- adhere to the Internal Team Rota to support colleagues and achieve KPIs
- complete relevant KPI log sheets and follow-up records to track progress
- collaborate with the Internal Team, Purchasing, and Customer Service departments, providing feedback and suggestions for improvement
- assist in managing customer bespoke stockholding and coordinate with the Purchasing Department to address stock issues
- represent Springpack at trade exhibitions, events, and demonstrations
- respond to incoming emails and phone inquiries promptly and professionally
- adhere to the Company's Health and Safety Policy and fulfill related duties
- participate in monthly incentives and attend training courses to enhance skills and knowledge
Requirements
- previous experience in a customer-facing role, preferably in sales or account management
- strong communication skills, both verbal and written, with a professional telephone manner
- excellent organisational and multitasking abilities to manage customer accounts and administrative tasks simultaneously
Show more +9 - ability to analyse data and generate reports
- proactive, results-oriented mindset with a focus on meeting and exceeding sales targets
- exceptional customer service skills and the ability to build and maintain client relationships
- strong problem-solving skills and the ability to resolve customer queries effectively
- flexibility to attend trade exhibitions, events, and demonstrations as required
- self-motivated with a keen interest in learning and developing product knowledge
- account management: 3 years
- team player with the ability to collaborate and share best practices with colleagues
- sales: 3 years
Benefits
- company car
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