SPENCER JOSEPH

Requirements

• calls
• customer Services
• financial Services
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• training
• you will have a passion to help support members needs and can confidently build rapport on the phone
• you will also have great attention to detail and accuracy when updating information on systems
• you should thrive in working within a fast-paced environment
• we are looking for candidates that have previous experience in dealing with Customer Services in particular within financial services or supporting customers in vulnerable situations

Earnings for position customer service advisor

Responsibility

• the purpose of this role is to receive Inbound enquiries with regard to accident replacement vehicles via inbound telephone calls, hot key transfers and web leads
• handling incoming calls and/or Web leads and convert into sales opportunities

Requirements

• demonstrable experience in a telephone based sales role
• ability to showcase a consultative sales approach
• proven experience of achieving multiple sales based KPI’s
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• an eye for detail and effective record keeping
• excellent time and task management
• A passion for helping others and delivering excellent customer service. The ability to show empathy & understanding
• willingness to work in a global team
• A willingness to learn, develop and grow within your role
• knowledge of the insurance, credit hire, and motor vehicle hire industry is highly desirable but not essential
• high level of professional customer service & empathy