SPECIALIST MOTOR FINANCE  Salary

THE GATE INTERNATIONAL DRIVE SOLIHULL B90 4WA ENGLAND
TIN: 05544622

SPECIALIST MOTOR FINANCE
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SPECIALIST MOTOR FINANCE is looking for employees for positions:

team leader

Working hours

  • full-time | Permanent

Responsibility

  • the Collections Team Leader provides support for all members of the collections team
  • drives productivity in line with agreed Key Performance Indicators thus ensuring performance expectations are met
  • they will drive the performance of the team to ensure they maximize results
  • monitors performance and development objectives for all collections staff
  • acts as role model and leader to ensure Vision and Values are embedded within team
  • encourages an environment in which personal and business development is seen as key within the team
  • ensures principles of Treating Customers Fairly are adhered to by all members of the collections team
  • ensures exceptional levels of customer service are achieved

Requirements

  • good working knowledge of motor finance business
  • minimum 3 years call centre experience
  • working knowledge of all regulations relating to collections activity
  • advanced understanding of technologies and MI
  • working knowledge of departmental and business policies and procedures that will support the call centre environment
  • strong motivational skills
  • strong attention to detail
  • collections: 3 years