SPB UK & IRELAND in Portsmouth Salary
3000 LAKESIDE NORTH HARBOUR WESTERN ROAD PORTSMOUTH PO6 3EN ENGLAND
TIN: 07015206
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Earnings on positions in SPB UK & IRELAND
SPB UK & IRELAND is looking for employees for positions:
customer service assistant
Requirements
- customer Service
Salary
- salary
Responsibility
- presenting in writing and promoting our full range of services, benefits, product and features, using professional customer communications
- strive to resolve customer complaints at first touch across our whole product range and client base
- providing Customers with excellent responses in both quality and speed of service
- support eradication of complaints using Root Cause Analysis and identifying failure in our process
- take ownership, manage workload and be responsible for formal complaint management and FOS referrals and compliance as required
- operate in a fully compliant manner and complete and pass all required regulatory training
- consistently support the Department Team Managers to achieve required standards under the service level agreements, quality monitoring and audit processes
- deliver excellent Customer Service communication across all contact channels whilst ensuring the appropriate action is taken ‘right the first time’ on any customer activity