SPARKLEAN.OX

Responsibility

• ● Create an inspiring team environment with an open communication culture
• ● Set clear team goals
• ● Delegate tasks and set deadlines
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• ● Oversee day-to-day operation
• ● Monitor team performance
• ● Motivate team members
• ● Discover training needs and provide coaching
• ● Listen to team members’ feedback and resolve any issues or conflict
• ● Recognise high performance and reward accomplishment
• ● Suggest and organize team building activities
• ● Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants
• ● Handle customer complaints or any major incidents
• ● Issue refunds or compensation to customers
• ● Develop feedback or complaints procedures for customers to use
• ● Keep accurate records of discussions or correspondence with customers

Requirements

• ● Must have excellent communications skills
• ● Must have a flexible and disciplined approach to work
• ● Must be able to make quick decisions under pressure
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• 37 Grays Road, Headington, Oxfordshire, England OX3 7PZ
• ● Must be a good organizer who should be able to plan and prioritize tasks to meet deadlines
• ● Must be able to motivate people
• ● Must be enumerate
• ● Must be able to solve problems
• ● Accuracy at record keeping
• customer Service: 1 year
• ● Experience within customer services
• ● Excellent leadership and communication skills
• E-mail: [email protected]
• ● Ability to deal with demanding customers and escalations

Trade

• loading and Stocking
• Loading and Stocking

Earnings for position customer service team leader