sales agent
3 the last 185 days, recently 2023-07-04
Responsibility
- established in 2007, Spabreaks.com made an immediate name within the travel sector and quickly became Europe’s leading Spa Travel Agency
- build rapport with customers and use effective questioning and conversational techniques to identify their requirements
- spabreaks.com, the leading Spa Travel Agency in Europe catering to every individual and eventuality, is seeking a Spa Reservation Agent
Show more +18 - as a Spa Reservation Agent, you'll be responsible for managing reservations, providing expert advice, and delivering outstanding customer service
- manage reservations and enquiries from customers, ensuring that all bookings are processed efficiently and accurately
- speaking with hotel reservations departments and spa reservations teams to confirm availability and confirm bookings
- provide expert advice to customers on our range of spa days, treatments and holidays, as well as other products and services
- you will be working within a dynamic and enthusiastic team, and you'll have access to extensive training and development opportunities
- to maintain a high level of product knowledge at all times through ongoing training and daily use of the Spabreaks.com website
- having opened with just 2 staff and 25 UK based venues we have been on a rollercoaster journey and have now grown to a team of 70, working with over 1000 of the world’s leading spa hotels
- build relationships with customers, ensuring that they receive a personalised service and that we meet their individual needs and requirements
- consistently working to achieve individual and team targets / KPIs
- update our internal booking systems, ensuring that all customer data is accurate and up-to-date
- work closely with the Sales and Marketing teams, identifying opportunities to drive sales and improve customer engagement
- dealing with a high volume of warm leads on a daily basis, making in excess of 100 calls per day whilst dealing with incoming calls and scheduled call backs
- we send away over 6000 travellers each week, have won multiple industry awards, and we are just getting started
- our employees are the life of our business and by joining our team you will become part of the most talented, ambitious, passionate, collaborative and entrepreneurial team in travel as we continue to make huge waves in the market and develop Spabreaks.com into a household name in the travel industry
- support other team members as required, including answering incoming calls, responding to emails and managing online chat enquiries
- what makes us unique? Our people
- advise customers on the perfect venues and treatments and stress the USP’s of these in relation to their requirements in order to make the sale and upsell where you can
- continuously develop your knowledge of the spa and travel industry and our products and services, in order to provide an exceptional customer experience
Requirements
- experience working in the leisure, travel and tourism industry, preferably in a reservations or customer service role
- previous sales and or call centre experience is preferred
- A passion for spa and wellness, and a desire to share this with customers
Show more +10 - A team player with great communication skills and an outstanding telephone manner
- excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- highly organised with the ability to multitask
- strong organisational and time management skills, with the ability to prioritise effectively and work to deadlines
- motivated and driven to achieve targets and KPI’s and thrives under pressure
- attention to detail, with the ability to accurately input data and manage multiple bookings simultaneously
- reliable with great attention to detail
- flexibility and adaptability, with the ability to work in a fast-paced, constantly-changing environment
- A positive attitude and a commitment to delivering exceptional customer experiences
- must be able to work Saturdays and two days during the week
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