SP GLOBAL CONSULTING Salary
191 ST. AUGUSTINE ROAD SOUTHSEA PO4 9AB ENGLAND
TIN: 08456683
SP GLOBAL CONSULTING Premium profile inactive Premium profile inactive
Earnings on positions in SP GLOBAL CONSULTING
SP GLOBAL CONSULTING is looking for employees for positions:
service manager
Working hours
- full-time | Permanent
Requirements
- service on-boarding – Adding customers / installations to existing service catalogue items and implementing new service catalogue items
- change Management – Implementing and running a service change management process to embed and sustain best practice in the business
- incident Management – Giving greater depth to incident management capability, providing support to sustain long running incidents
- service Improvement – Focussing on continuous improvement of services provided to our customers
- governance – Providing process governance in the Service environment - to maintain control over high risk areas of service management
- you will need to be proficient in the key processes involved in the Service Transition and Service Operation areas of the ITIL model
Responsibility
- working alongside a wide variety of internal and external stakeholders you will be required to implement and document key process areas within an existing framework and then govern those processes while driving continuous improvement from the service partners
- our Client has a UK NOC provided by a service partner, as the Service, Change & Incident Manager you will be expected to provide a point of escalation and to manage the suppliers performance against the conditions of contract