SOUTH WEST GRID FOR LEARNING TRUST Salary

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  Exeter
BELVEDERE HOUSE PYNES HILL WOODWATER PARK EXETER EX2 5WS
TIN: 05589479
  Education
Rating of the company
based on 0 evaluations
4 reviews in total

Earnings on positions in SOUTH WEST GRID FOR LEARNING TRUST

SOUTH WEST GRID FOR LEARNING TRUST is looking for employees for positions:

customer service coordinator

Working hours

  • full-time | Contract
  • full-time | Temporary | Contract
  • full-time | Part-time | Temporary | Contract

Salary

  • salary

Responsibility

  • in addition, the role may involve assisting and supporting the UK Safer Internet Centre team
  • the Customer Service Coordinator will provide excellent quality, accurate and effective communications to our online safety customers. Friendly and excellent customer service skills, as well as a real desire to support our customers are essential
  • we are looking for a problem solver and someone who is happy being part of a busy team, while not afraid of a challenge
  • the primary focus of the role will be to support the Assisted Monitoring Service project which includes elements of safeguarding and safeguarding monitoring systems
  • the role also includes monitoring and responding to online safety customers across a range of products and services. This will include a number of mailboxes monitored daily to resolve queries, and supporting customers with SWGfL products
  • experience in using CRM is desirable
  • dealing with telephone calls and e-mails to and from customers, suppliers, colleagues, Senior Managers and other stakeholders regarding technical, commercial, contractual, service delivery, product, financial/invoicing and awareness matters
  • owning engagement with the customer, ensuring all actions are completed, issues and concerns are followed up and that the customer experience is excellent

communications officer

Working hours

  • full-time | Contract

Salary

  • salary

Requirements

  • understanding the principles of marketing strategies
  • devising and implementing communication plans
  • managing social media platforms and using tools to schedule, monitor and evaluate activity
  • ability to liaise with a wide range of stakeholders
  • excellent written and interpersonal communication s skills
  • innovation, creativity and resourcefulness

Responsibility

  • day to day responsibility for the content updates on the SWGfL Helpline services, including websites, blogs and social media
  • coordinating mass mailings, campaign and awareness raising direct mailings
  • maintaining our database of key stakeholders, funders, marketing leads and press contacts
  • preparation and implementation of the communications and awareness strategy of SWGfL helplines, supported by a team of highly-experienced helpline professionals and the
  • day to day responsibility for implementing the social media strategy and activities of our
  • developing and implementing effective and innovative communication strategies for key projects and resource launches, and to engage our key audiences on an ongoing basis
  • helping to respond to media enquiries, drafting press releases and developing media stories, as well as maintaining a record of press coverage for the Helplines