SOUTH WEST GRID FOR LEARNING TRUST Salary
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Exeter
BELVEDERE HOUSE PYNES HILL WOODWATER PARK EXETER EX2 5WS

Earnings on positions in SOUTH WEST GRID FOR LEARNING TRUST

SOUTH WEST GRID FOR LEARNING TRUST is looking for employees for positions:

customer service coordinator

Working hours

  • full-time | Contract
  • full-time | Temporary | Contract
  • full-time | Part-time | Temporary | Contract

Salary

  • salary

Responsibility

  • in addition, the role may involve assisting and supporting the UK Safer Internet Centre team
  • the Customer Service Coordinator will provide excellent quality, accurate and effective communications to our online safety customers. Friendly and excellent customer service skills, as well as a real desire to support our customers are essential
  • we are looking for a problem solver and someone who is happy being part of a busy team, while not afraid of a challenge
  • the primary focus of the role will be to support the Assisted Monitoring Service project which includes elements of safeguarding and safeguarding monitoring systems
  • the role also includes monitoring and responding to online safety customers across a range of products and services. This will include a number of mailboxes monitored daily to resolve queries, and supporting customers with SWGfL products
  • experience in using CRM is desirable
  • dealing with telephone calls and e-mails to and from customers, suppliers, colleagues, Senior Managers and other stakeholders regarding technical, commercial, contractual, service delivery, product, financial/invoicing and awareness matters
  • owning engagement with the customer, ensuring all actions are completed, issues and concerns are followed up and that the customer experience is excellent

communications officer

Working hours

  • full-time | Contract

Salary

  • salary

Requirements

  • understanding the principles of marketing strategies
  • devising and implementing communication plans
  • managing social media platforms and using tools to schedule, monitor and evaluate activity
  • ability to liaise with a wide range of stakeholders
  • excellent written and interpersonal communication s skills
  • innovation, creativity and resourcefulness

Responsibility

  • day to day responsibility for the content updates on the SWGfL Helpline services, including websites, blogs and social media
  • coordinating mass mailings, campaign and awareness raising direct mailings
  • maintaining our database of key stakeholders, funders, marketing leads and press contacts
  • preparation and implementation of the communications and awareness strategy of SWGfL helplines, supported by a team of highly-experienced helpline professionals and the
  • day to day responsibility for implementing the social media strategy and activities of our
  • developing and implementing effective and innovative communication strategies for key projects and resource launches, and to engage our key audiences on an ongoing basis
  • helping to respond to media enquiries, drafting press releases and developing media stories, as well as maintaining a record of press coverage for the Helplines