parts advisor
20 the last 308 days, recently 2023-10-10
Responsibility
- forecasting customer demand
- processing orders
- liaising with suppliers to ensure timely deliveries of Vehicle parts
Show more +15 - receiving and storing of vehicle Parts
- lead the creation/development of Standard Operating Procedures
- complete supply chain documentation for audit requirements
- resolving problems including customer service issues
- identify, manage and escalate risks to the business
- ensure Customer orders are taken and supplied to the correct specification
- carrying out weekly stock checks at Customer premises
- proactive customer sales and feedback competitor information to Parts Supervisor
- documenting and reporting the condition of parts received notifying any relevant party of damage or concerns
- ensuring that all parts and old units returned are labelled and packed properly and all relevant paperwork correctly completed
- ensuring that all goods received are checked and binned accurately
- to be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements
- to carry out the Service Department’s invoicing and administration systems efficiently
- ensure that parts required for customers are picked and allocated to the correct delivery route
- total hours per week: 40.00
Requirements
- to be able to effectively communicate at all levels both written and verbally
- to be able to develop or work in developing new or enhancing existing processes
- to be able to adapt and take on new skills and approaches
Show more +30 - to be at all times have a flexible approach to work commitments
- to be at all times open and honest
- to be at all times supportive of colleagues both in company and Distributor Organisation
- you will have good communication skills and be able to modify your approach in specific circumstances to ensure a positive outcome
- excellent customer service skills, both over the telephone and face to face
- familiarisation of booking times
- assist and serve counter sale customers by identifying parts required and supporting other team members when necessary
- good attention to detail as you will be working with parts numbers when ordering parts for our customers
- with proven negotiation skills and experience of selling techniques, you will be a team player with a flexible and positive approach
- if you have had exposure of any of the following skills, then this would be advantageous but not essential
- familiarisation of vehicle parts
- to keep up to date with product development by reading relevant information and technical note issued
- to greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken
- strong IT skills and the ability to quickly pick up new systems
- good communication skills, both written and oral
- to effectively monitor the Work In Progress reports to clear Workshop instructions as soon as possible
- good team player with ability to work on own initiative
- excellent IT knowledge, although training will be given on in-house systems
- to liaise with the Workshop Supervisor to maximise Workshop loading to ensure efficiency and profitability
- well organised and able to work under pressure and meet deadlines
- there are some essential components needed for this job – strong customer orientation with the ability to work in an organised & methodical manner in a fast moving environment
- first class problem-solving skills
- parts: 1 year
- we are looking for a candidate who enjoys the world of Trucks and possesses a technical mindset to absorb the many facets of working front of house within a Service and Workshop environment
- whilst this is a Trainee position, we are looking for a candidate who enjoys the world of Trucks and possesses a technical mindset to absorb the many facets of working front of house within a Service and Workshop environment
- valid UK driving licence
- to ensure all customer complaints are courteously and efficiently handled and processed
- experience of working with vehicle parts or sales experience would be advantageous
- previous experience in a similar role is ideal but not essential as training and support will be provided. However, strong IT skills will be required
- to assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs
Benefits
- savings plan
- company car
low salary - 5% lower than the average in this position
Earnings for position parts advisor
parts advisor - How much money do you make working at this position?
Average salary at company SOUTH EAST TRUCK AND VAN is 1920£.
The national average salary is 2000£.
1500 £
Lowest
Lowest
2000 £
Average
Average
2500 £
Highest
Highest
Salary in other companies in the position parts advisor
| VOLTECH AUTOMOTIVE | 3333 £ | 2666 £ 3333 £ |
| BEN BURGESS HOLBEACH | 2979 £ | 2666 £ 3333 £ |
| WAYLANDS AUTOMOTIVE | 2838 £ | 2666 £ 3333 £ |
| BERKSHIRE PARTS & PANELS | 2833 £ | 2666 £ 3333 £ |
| CONSTRUCTION MACHINERY UK | 2730 £ | 2666 £ 3333 £ |
| CORUS CONSULTANCY | 2720 £ | 2666 £ 3333 £ |
| LISTER WILDER | 2708 £ | 2666 £ 3333 £ |
| BABCOCK INTERNATIONAL | 2697 £ | 2666 £ 3333 £ |
| CLOCKWORK RECRUITMENT | 2666 £ | 2666 £ 3333 £ |
| COX MOTOR GROUP | 2666 £ | 2666 £ 3333 £ |