SOUTH EAST TRUCK AND VAN is looking for employees for positions:
service manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
providing technical advice/help to the Regional Dealer technical team concerning specific customer or product issues
reporting any product quality/performance concerns back to Volvo Bus through the appropriate channels
assisting in fault diagnosis, problem investigation, field trials, and service actions as required
highlighting and managing Customer VORs to maintain a high level of customer uptime
advising customers on Volvo Bus warranty and campaign/policy actions, managing warranty claims within agreed budget parameters
following up on Regional Dealer Campaign performance and ensuring appropriate customer reporting
recognising and developing customer business opportunities, and working with the Regional Dealer team to maximise these opportunities
liaising with the Regional Dealer team to ensure effective Bus Technician / Bus Key Technician training and coaching platform exists for effective customer support
Requirements
willingness to travel and stay away from home as and when the role requires
full and clean driving license
knowledge of the Bus and Coach Industry and a strong technical background
demonstrate knowledge of modern vehicle systems, electronics and diagnostics
HNC or equivalent qualification in engineering
proven problem-solving skills using a methodical and cost-effective approach
strong organisational skills, with the ability to handle numerous tasks simultaneously and prioritise issues
service advisor: 1 year
customer service coordinator
Working hours
full-time
Language
spanish
french
Benefits
company car
Salary
salary
Responsibility
communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress
finance business partner
Working hours
full-time | Permanent
Education
bachelor’s Degree or AAT qualification
professional Accountancy qualification
in-depth experience of commercial environment in a financial management role
Responsibility
contribute to the SMT working collaboratively across functions to deliver our strategy and objectives for the region
take over riding responsibility for the financial planning, controls, reporting and governance of the regional business ensuring that a robust financial control environment exists at all times across all aspects of the business
contribute to the development and delivery of company vision & strategy across all areas of the business, challenging assumptions and decision-making as appropriate and providing financial analysis and guidance on all activities, plans, targets and business drivers
provide Leadership across all business areas, focusing on providing the support and coaching necessary to develop individuals, implement strategies, meet or exceed financial performance objectives and increase organisational effectiveness and efficiency
ensure that the P&L and balance sheet are an accurate representation of the financial state of the business
build effective partnering relationships both internally and externally for continued business improvement, sharing knowledge and developing your partners financial and business control expertise
lead on the commercial reporting and analysis of performance and interpret relevant output/trends to assist in key decision making
identify and develop talent for the future to secure transformation and future sustainability . Leading the way with talent and succession planning to be spoilt for choice
warranty administrator
Working hours
full-time | Permanent
Salary
salary
Requirements
driving Licence required
able to identify different parts using catalogues and systems
numerical ability to be able to work with part numbers
selling/influencing others to buy additional parts
documenting/recording information
IT literate to competently use DMS and associated software & systems
parts: 1 year
warranty: 1 year
Responsibility
ensuring that all parts and old units returned are labelled and packed properly and all relevant paperwork correctly completed
special projects as required
processing of any Customer Parts warranty claims received at Depot level
any other duties deemed necessary by your line manager
ensuring that credits are properly and accurately raised for goods returned
pick up and deliver parts on occasion
in assessing claims, check for legitimate parts and, where necessary, take up any anomalies with the depot staff, involving more senior people where necessary
locating and label parts and maintain inventory of stock
customer service advisor
Working hours
full-time
Salary
salary
Responsibility
to manage the Reception area and be the main point of contact for customers
take personal responsibility to ensure customer reception area is maintained to a professional standard
responsible for the planning, scheduling and maintenance of customer service plans and workshop planner
confirming and booking of MOT’s, planned and unscheduled work with customers in line with VOSA requirements
update the customer and workshop regarding contract type
responsible for preparation of quotes, ensuring customer authorisation is received prior to work being undertaken
actively liaise and co-ordinate between customer and workshop on progress and ensure timely authorisation of all incremental work is received
undertake follow up after service / repair visit to check customer satisfaction
Requirements
shift pattern - rotating weekly
0600hrs to 1400hrs
0800hrs to 1600hrs
1000hrs to 1800hrs
1 in 3 Saturdays 0700hrs to 1200hrs
sales advisor
Working hours
full-time | Permanent
Salary
salary
Requirements
transport industry awareness/knowledge
A Knowledge of Truck, Bus and Coach parts
upselling, working with promotions, and selling higher value products and services
negotiating sales pricing based on customer, product and competitor information
strong IT literacy and communication skills
working to set Sales KPIs in a busy sales environment
competent in inbound & outbound phone handling
closing sales competently whilst providing great customer service
sales administrator
Working hours
full-time
Salary
salary
Requirements
administrative: 1 year
Responsibility
supporting in the administration and payment of bodybuilder invoices according to agreed terms
vehicle tax and registration
ensuring chassis deliveries/bodybuilder programmes are synchronised to meet customer requirements
ensuring customers are invoiced according to agreed contractual terms
sales team: Work closely with the sales team to support their efforts, capture market insights, and provide vital sales support
hgv driver
Working hours
full-time | Permanent
Benefits
company car
Salary
salary
Responsibility
to ensure the service department, workshop facilities and yard areas are kept clean and tidy to the audit standards required, and other areas as and when instructed
financial controller
Working hours
full-time
Salary
salary
Requirements
accounting: 1 year
Responsibility
proactively follow-up monthly contribution versus budget and forecast, including GP, operating expenses, inventory and provision management
co-ordinating and monitoring wholly owned Dealer’s forecast and performance, providing support regarding P&L, balance sheet and day-to—day activities
providing operational and commercial support to Aftermarket and Retail Directors
vehicle paint sprayer
Working hours
full-time | Permanent
Salary
salary
Responsibility
keeping the bodyshop clean, clear and tidy
to carry out all aspects of paint work for retail business, including initial preparation
Changes in earnings for the position hgv technician