SOURCE4 SOLUTIONS

Responsibility

• add new products as/when necessary to the website
• create configurable products in Magento 2
• preparing documents to be presented to Government Department & Embassies
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• work with ScreenPages to implement changes to the website and use the relevant portal
• updating pricing
• dealing with legal documentation
• create tickets on the ScreenPages portal to solve any issues on the website
• chasing suppliers for purchase orders
• written correspondence within a formal manner
• prepare & distribute daily job tickets and enter completed work on system
• updating systems with delivery dates
• create tickets on the ScreenPages portal for improvements to the website
• this will be a fully remote role and the interviewing process is carried out through Teams
• dispatching documents to customers/end users via Royal Mail/DHL International
• undertake testing on new functions on the staging site and the live site
• processing orders
• speaking to customers on the phone
• create records for cross compliance
• assisting in the producing of reports
• recommend ways to improve the UX experience on the website
• assist with preparation of quotes and issue contracts
• source CV’s via job board
• completion of Product Introduction form under Buyer / Productivity Manager’s instruction
• supporting the accounts department
• network and advertise to potential candidates
• ensure Images are up to date, cut-out and high quality and feature multi-angle or action shots where necessary/applicable
• raising of Display Purchase Orders and showroom clearance in line with range plan
• chase payments, weekly reminders current
• identify skills to match appropriately with vacancies
• maintenance of the seasonal Product Launch Tracker
• applications to Local authorities, road closures, tenders, vender applications etc
• product names are accurate and are in consistent 'title case’ format
• posting invoices onto database when stock is in and allocated - Current and previous
• liaising with suppliers regarding photography samples and delivery of showroom orders
• some purchasing coordination
• deal with general queries
• supporting data processing
• our client is looking for a highly organised administrator with experience of working within the legal industry to provide administrative support to their legal department
• liaising with suppliers on creation and delivery of fabric/leather swatches or other sales aids to co-ordinate with launch of product
• support to Managers
• where possible/relevant the manufacturers specification sheet is included e.g. Netgear active equipment, Bosch Powertools etc
• assisting in producing reports
• ensure that the product is assigned with the appropriate product 'attributes’
• in addition providing administration support for adhoc tasks for the Operations Manager
• manage job planning, data transfer, up/?download files

Requirements

• admin
• experience of working within a telephone/administration based role
• good PC skills
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• expereince of working within a legal practice/solicitors or similar
• previous experience within an administrative based role
• an ability to consistently maintain high standards will be essential
• good communication skills both verbal and written
• strong communication skills
• excellent attention to detail
• proven and confident telephone manner
• general knowledge of mortgages
• strong admin skills, ideally experience of working within a regulated environment
• ability to effectively communicate with people in challenging situations
• general understanding of property markets
• excellent IT skills
• eye for detail
• able to work to targets and be used to a pressurised environment
• excellent written and verbal communications
• self-motivated
• an understanding of relevant FCA regulations specifically in relation to Treating Customers Fairly
• an understanding of FCA regulations essential
• strong communication skills and ability to work alongside multiple teams
• knowledge of e-commerce, email marketing and Internet marketing
• ability to effectively meet targets in a pressurised environment
• customer service
• visit the JobsAware website for information and to get free, expert advice for safer work
• ability to prioritise work load in accordance with deadlines
• able to work to deadlines and follow up with third parties/customers appropriately
• be able to successfully pass a reference and credit check
• report this job
• pro-active approach
• work well within a team
• highly organised
• an understanding of relevant FSA regulations specifically in relation to Treating Customer’s Fairly
• able to work autonomously
• must have excellent attention to detail
• good communication skills
• applicants must be able to demonstrate that they are capable of working on their own initiative whilst being a strong team player and that they can communicate with a wide range of people
• good memory
• great job for progression
• good letter writing skills

Earnings for position administrator

Responsibility

• picking / Packing and shipping of all products
• preparing packaging ready for dispatch
• completing the goods in / Out
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• maintaining accurate inventory levels within external logistics
• maintaining and managing stock
• opening and closing building
• managing incoming/outgoing deliveries
• maintaining consumable stock
• recording serial numbers and organising room allocation
• using pedestrian stacker
• making sure warehouse is clean and tidy and acting on H&S issues
• to comply with all company policies and procedures, specifically surrounding health, and safety
• supporting Monthly stock counting activity. Ensuring that all parts used are accounted and recorded for with a monthly count for Finance Reconciliation
• supporting any other duties perceived as appropriate by your manager
• storage of equipment
• general maintenance of vehicles and equipment
• any other task deemed necessary for the smooth running of the warehouses
• managing goods-in, refurbishment, quality assurance and putting away of returned stock. Raising Delivery Query Reports for any defects and quantity differences
• locate and scan items into correct locations
• this is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers
• managing logistical requirements

Requirements

• driver
• packing
• couriers
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• warehouse
• forklift Operator
• driving
• order Picking
• full UK Driving licence due to location
• full UK driving licence
• previous picking/packing and dispatch experience
• counterbalance / Reach forklift
• good keyboard skills
• hard working & happy to support beyond standard daily routines
• good attention to detail
• counterbalance forklift licence
• knowledge of health and safety to ensure safe working practices are adhered to
• numerate and literate
• should you not hear from us within a week, please assume you have been unsuccessful on this occasion
• good attention to detail and organizational skills
• teamworking skills as well as the ability to work independently
• to receive future job alerts from us, you will be required to provide consent within our marketing preference options
• problem solving, Good numeracy and written skills
• good organisation skills and ability to prioritise workload effectively
• the link will be provided in an email to you
• able to work on own initiative and as part of a team
• source4 are an equal opportunities employer and complies with all relevant UK legislation
• visit the JobsAware website for information and free expert advice for safer work
• clean driving licenc
• as you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available
• experience in a fast-paced environment
• logistics / Warehouse experience is desirable but not essential - full training will be provided
• enthusiastic, dependable and team player is key to this team
• in line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message

Earnings for position warehouse operative

Responsibility

• answer inbound calls, taking messages, pass on or deal with where possible
• register candidates for payroll
• to answer and deal professionally with incoming phone calls from occupational therapists and clients
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• scan and save documentation internally
• communication with customers througout their installation process
• post-service calls to ensure high levels of service
• to ensure all trained policies and procedures are followed correctly and accurately
• answering incoming calls
• liaising with installation teams to ensure they have correct parts
• deal directly with customers either by telephone or electronically
• to process and file all driver paperwork when returned to the depot
• resolving customer queries effectively
• booking in service calls as and when they come in
• respond promptly to customer inquiries
• please note this is not an exhaustive list of duties and responsibilities
• ensure all customers are complying with standards set in their Terms and Conditions
• ordering replacement parts from suppliers
• handle and resolve customer complaints
• actively sell and promote aspects of the business
• taking payment from customers once installations have been completed
• keep records of customer interactions and transactions
• advise customers of hazardous waste regulations on certain materials
• work closely with the transport department to ensure customers needs are met
• record details of inquiries, comments and complaints
• to make outgoing phone calls to clients to arrange delivery or collection of equipment, and record all information accurately on the booking system
• communicate and coordinate with internal departments
• any other duties as requested by the Sales Manager or Head of Sales
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process
• liaising with third parties as required
• setting up and dealing with Customer shipment and transport requirements
• ensuring all communications are in line with company policies, standards and procedures

Requirements

• good communication skills both verbal and written
• A professional Telephone Manner
• delight customers and go above and beyond the call of duty
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• eye for detail
• good Communication Skills both written and Verbal
• clear and confident Telephone manner with the ability to effectively communicate with people
• has an intimate knowledge of and empathy towards the customers’ needs
• excellent customer service and administration skills
• proven Customer Services telephonic experience within a office based environment
• able to communicate clearly, both written and verbally
• attention to detail
• strong telephone manner
• flexible intuitive approach both to Customer Service and working with the team
• business Acumen
• high level communication skills, both written and verbal
• articulate details to customers in a way they can understand
• work well within a team
• good Accurate Data Entry
• excellent time management skills and to be able to manage and make effective decisions as and when required
• works accurately and with eye for detail
• A well organised and punctual individual
• PC literate
• has the best interest of both customer and company
• competent computer skills are a must
• 5 days a week Monday -Friday
• has the ability to use automated information systems to analyse the customers situation
• experience working in a customer focused role is preferable
• visit the JobsAware website for information and free expert advice for safer work

Earnings for position customer service

Responsibility

• processing and progressing orders, to ensure the customer knows information about order, status, progress, latest delivery details, problems, alternatives, etc
• preparing documents to be presented to Government Department & Embassies
• processing all customer returns which involve determining those for repair, credit or replacement
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• booking in work/charging out work via our online platform
• answering incoming calls
• dispatching documents to customers/end users via Royal Mail/DHL International
• timed delivery calls & follow ups to ensure these are working
• scanning/photocopying of paperwork
• sales order processing
• speaking to customers on the phone, email and face to face
• providing support to sales team as and when required
• replying to emails
• dealing with enquiries from both internal and external customers, i.e. Production, Warehouse, Marketing, Purchasing, Sales Representatives, third parties such as Freight Forwarders and freight carriers
• polite and efficient handling of all customer complaints, concerns, and queries that can be in the form of invoice queries, sales order discrepancies, delivery tracking and the like
• my client is currently looking for a Customer Service Administrator to provide excellent customer service to all customers by handling all queries which would provide support and facilitate a smooth running of the sales department
• provide customers with PODs
• keeping the complaints and discrepancies documented on the appropriate spreadsheet for tracking, monitoring and quality purposes and to identify areas of internal systems which need to be reviewed and improved
• resolving after sales queries, including late deliveries, shortages, damages, etc
• process web orders
• ensuring clients requests are carried out using internal operations paperwork
• processing customer complaints and credit notes quickly and accurately, pinpointing any problems and be confident to raise ideas to streamline process
• professionally handle incoming requests from internal and external customers and ensure that issues are resolved promptly and thoroughly
• respond to customer inquiries within agreed SLAs

Requirements

• good communication skills both verbal and written
• eye for detail
• customer service
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• work well within a team
• excellent communication skills both verbal and written
• must have excellent attention to detail
• amazing attention to detail
• good memory
• working Hours 8.30 - 5.30 Monday -Friday
• great job for progression
• keen and eager to learn
• £21,000 - £23,000
• team orientated
• 15 Min walk from train station
• excellent articulate communicator
• 20 days Holiday + Bank Holidays
• driven: Should be enthusiastic, motivated and focussed on achieving results

Earnings for position customer service administrator

Responsibility

• ensure that the appropriate business policies and procedures are followed
• ensure all communications are in line with Company policies, standards and procedures
• ad hoc requirements as requested by Manager

Requirements

• highly analytical
• numerate and IT literate
• knowledge of key elements of mortgage applications through to completions
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• proven customer service experience
• mathematics to a minimum GCSE level
• previous experience within mortgages
• able to effectively communicate with people in challenging situations
• ceMAP qualified
• excellent communication & relationship management skills
• able to work to targets and be used to a pressurised environment
• understanding of the litigation process relating to secured loans/mortgages
• excellent organisation skills and attention to detail
• first-rate client management skills
• self-motivated and enthusiastic with drive to succeed and deliver results
• excellent time management skills and to be able to manage and make effective decisions as and when required
• understanding of property valuations
• excellent telephone manner
• possess strong negotiation, objection handling and problem-solving skills in order to quickly resolve disputes
• ability to prioritise and delegate workload to meet deadlines and SLA's
• approachable, with a sense of humour, able to remain calm when working under pressure
• ability to articulate options and solutions in a clear and concise manner
• must be able to multi-task and remain calm under pressure
• strong organisation skills with an ability to work to deadlines
• will have worked in a volume debt collection business in both inbound and outbound environments
• excellent communication skills and an ability to deal with people at all levels
• highly motivated to work in the field of digital advertising
• display and prove behaviours consistent with regulation and compliance with the principles of Treating Customer Fairly
• an understanding of FCA regulations essential
• experience of DFP or other ad serving technology
• be able to successfully pass a reference and credit check
• ability to effectively meet targets in a pressurised environment

Earnings for position manager