SONA RESOURCING

Responsibility

• work as part of a team that acts as primary contact for clients in multiple locations across the globe
• act as a point of contact for phone calls and emails from staff regarding all IT-related issues and queries
• as an IT Support Engineer, you will help maintain the IT network, providing an excellent service for staff and users
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• providing face-to-face and remote first line support
• an interest in emerging technology would be desirable
• always working to provide exemplary levels of customer service
• receiving, logging, managing and escalating incidents via telephone and email
• additionally, you will test and fix IT devices ensuring the IT estate is working efficiently and effectively
• deployment and configuration of applications remotely and occasionally on-site
• ensuring smooth and efficient running of all computer systems and IT equipment
• maintain documentation that aids support
• perform troubleshooting, support, maintenance, repairs, and upgrades to the company equipment
• performing Testing and Quality Assurance work on new and existing software
• initial installation and setting up of laptops, desktop computers, printers, and other peripheral devices
• proactively identifying ways to improve processes and ultimately the customers experience
• installations and deployment of software and hardware across the company as required
• this role would be suited to candidates who have previous hands-on experience in 1st and senior 2nd line support, ideally operating independently as this role does not have a large team
• delivering occasional training to clients and colleagues
• liaise with businesses, vendors, partners and other IT personnel for incident resolution
• ideally candidates will have a strong knowledge of the Microsoft 365, latest technologies in cloud storage, Active Directory and GPO administration, AV solutions and cyber-security
• logging, investigating and resolving customer requests and progressing them in line with defined SLAs whilst keeping the customer fully up to date
• covering out of hours on call work on a scheduled basis
• ordering relevant software and hardware equipment or parts when necessary
• you will install new software and upgrade existing applications and hardware, ensuring systems are safe for use, as well as providing technical support for all users
• we are seeking someone proactive, who can work using their initiative, jump in to support colleagues across the business, but someone who will also seek assistance where necessary rather than struggle
• configuring and maintaining backup software on all company computers and laptops
• troubleshooting basic network issues and escalating unresolved calls
• maintain the company's compliance with the latest security standards
• providing end-user training regarding software, systems and processes in-person and remotely
• performing routine checks and maintenance activities
• carrying out operating systems and application updates

Requirements

• knowledge of Microsoft SQL server 2012 and above
• this is a hands-on technical role which will require a breadth of technical expertise
• knowledge of TSQL and basic functions
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• ability to learn and adapt to the company policies and infrastructure changes
• A minimum of one years’ experience in computer networks and systems maintenance
• the ability to communicate at all levels across the company and in different geographical locations is paramount
• highly motivated, proactive, positive, responsible, organised, quick learner and a team player
• experience in a customer-facing role
• this role is occasionally high pressure and so you must be prepared to meet the demands of the team
• ability to work well both in a team and individually
• reliable general office administration skills
• excellent written and verbal communication skills
• proactive individual with a 'can do’ attitude
• ability to schedule and manage tasks efficiently
• excellent customer facing skills
• good communication skills and personality
• ability to demonstrate great analytical and trouble shooting skills
• we are seeking an IT Support Engineer to work closely with the IT Systems Manager to support all end users and infrastructure
• desire to provide outstanding customer service
• excellent written and verbal skills

Earnings for position support engineer

Responsibility

• be the first point of contact for advice on all HR-related queries
• compiling CVs for managers and liaising with candidates and agencies to produce updates and feedback
• reporting to the HR Manager, this role provides support and coordination to the Group HR department
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• organise and maintain staff records
• maintain training records
• scheduling interview meetings
• complete all HR filing
• sending relevant paperwork to new starters
• on boarding/leaving process, including accessing references, DBS checks etc
• monitor and report on staff sickness and leave
• manage and administer the annual performance review process
• undertake necessary employment checks
• provide administrative support for all aspects of HR
• book training as required
• ensuring all starter forms and training are completed
• organise new starter and leaver paperwork & notifications to ensure smooth on
• update and maintain HR policies and procedures
• arrange exit conversations and complete the administrative process for leavers
• assist in the updating of HR policies, procedures and employee handbook
• issue all HR letters
• inform the HR Manager of any changes that need to be processed for payroll
• arranging training days and appropriate facilities as requested & monitor training attendance
• administer HR-related documentation, such as contracts of employment
• monitor absence documentations
• keep organisation charts up to date
• assist with the appraising cycle
• notify pension provider of starters & leavers
• organise and maintain electronic HR records
• collate and publish quarterly group newsletter
• complete process for DBS/CTC checks where applicable
• chase probationary period reviews and successful completion letters

Requirements

• strong administration skills
• proficient in Microsoft
• excellent communications and organisational skills
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• A high level of confidentiality
• strong attention to detail
• excellent interpersonal and customer-facing skills
• strong communication skills, both written and verbal
• the flexibility and willingness to learn
• human resources: 1 year

Earnings for position hr administrator

Responsibility

• managing accounts and building relations
• maintain weekly/monthly new prospect calling targets as set out
• generate service sales through direct customer contact
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• researching potential B2B/SME clients to evaluate needs and promote products and services
• increase customer base through cold calling and marketing activities
• generate new business sales leads and appointments in core target markets, as defined by the Sales Director
• build a service pipeline to ensure a constant stream of profitable deals
• put together accurate financial quotes
• following up with past customers and cross selling of services
• make daily cold calls to potential customers within existing vertical markets
• use the Pricing Structure and sign-off process for all Deals - Pricing calculator
• manage existing customers within vertical markets after qualifying period
• all data and information must be uploaded into their internal CRM system
• update CRM and record all activity in an accurate, timely, consistent manner
• negotiate and close deals following sign-off process
• utilising approved 3rd parties to minimise unnecessary processing and non-value adding activities
• attend sales meetings; 1-2-1 as required
• working to monthly targets as agreed
• report personal data and security near-misses and incidents promptly, and cooperate in their resolution
• working to agreed KPI’s and objectives
• develop new reseller relationships within vertical sectors
• give new business prospects insight into products and services via a range of channels, including by telephone, e mail, exchange of appropriate marketing material
• attend sales meetings; 1-2-1 as required.Manage personal data and confidential information responsibly, and maintain its quality, confidentiality, integrity and availability at all times

Earnings for position sales account manager

Responsibility

• source, produce, edit and publish content for social media and other digital platforms
• developing campaign strategies and activity plans throughout the year
• providing creative ideas for content marketing
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• deliver a consistent tone, style and design across social and digital platforms
• analysing and optimising content performance
• deliver digital marketing activities
• working with key stakeholders to implement digital marketing activity
• provide periodic reports to show the impact and ROI of social and digital recruitment activity
• active involvement in SEO optimisation
• proposing, preparing and delivering innovative digital marketing activities
• use and support the development of market and talent data and insights to continuously improve the reach and engagement of the recruitment marketing activity

Requirements

• experienced in digital marketing and social media marketing
• good communicator both written and verbally
• excellent interpersonal skills
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• computer literate
• familiarity with SEO and analytics
• well organised and the ability to multitask

Earnings for position digital marketing executive

Responsibility

• accountable for delivering an accurate trail of company income and expenditure
• sales ledger management
• purchase ledger management
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• maintaining accounts
• recording financial transactions
• assisting Accountant with VAT returns
• assisting Accountant in the provision of management information
• management and enhancement of financial processes

Requirements

• maintaining financial records for the business
• minimum AAT level 3 qualified
• preferred, BS degree in Finance, Accounting or Business Administration
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• solid understanding of basic bookkeeping and accounting payable/receivable principles
• proven ability to calculate, post and manage accounting figures and financial records
• hands-on experience with spreadsheets and proprietary software
• duties include recording financial transactions, ensuring financial records are accurate and up to date, processing financial documents, performing accounting work, completing basic administrative tasks, and preparing cash flow statements; the job holder will ensure timely and accurate completion of duties to facilitate the month end accounting process and provision of key management information
• accounting: 1 year
• bookkeeping: 1 year

Earnings for position bookkeeper