SONA IT in Stanmore Salary

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STANMORE BUSINESS AND INNOVATION CENTRE HOWARD ROAD STANMORE HA7 1BT ENGLAND
TIN: 08883845
  IT-Services
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SONA IT
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SONA IT is looking for employees for positions:

it support engineer

  • it support engineer

Requirements

  • communication Skills
  • networking
  • technology
  • windows
  • experience of working within a Managed Service Provider is highly desirable but not essential
  • competent at using Active Directory
  • competent at using and troubleshooting Office 365
  • windows Server and Windows 10 troubleshooting

Responsibility

  • providing excellent customer service
  • answering and logging incoming calls and chat support requests
  • maintaining detailed, accurate notes and time records
  • troubleshooting and resolving technical issues until resolution or escalation
  • referencing and updating client documentation and user guides
  • liaising with 3rd party software vendors