SOFTWARE BYTES  Salary

Rating of the company
33 HEATHWOOD ROAD CARDIFF CF14 4JL WALES
TIN: 12315026
 IT-Services
Rating of the company

SOFTWARE BYTES
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SOFTWARE BYTES is looking for employees for positions:

customer service representative

  • customer service representative

Working hours

  • full-time

Responsibility

  • be the first point of contact for all incoming customer queries & respond within our standard 4-hour service level agreement
  • log deal registration for qualifying opportunities and understand how gross profit can be maximised from these
  • ensure any contracted or agreed monthly reports are compiled and distributed in advance of effective date
  • management of Customer Relationship Management System for allocated accounts
  • assist Account Manager with monthly forecasting and account mapping
  • ensure all orders are processed accurately in line with operations procedures
  • work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer
  • complete operational tasks across all vendors including management of all renewals and annuity business