SOFA BRANDS INTERNATIONAL Salary
1 HAMPTON PARK WEST MELKSHAM SN12 6GU ENGLAND
TIN: 05456332
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Earnings on positions in SOFA BRANDS INTERNATIONAL
SOFA BRANDS INTERNATIONAL is looking for employees for positions:
customer service advisor
Working hours
- full-time
Responsibility
- we are seeking a Full Time Customer Service Advisor to join our Customer Operations Team
- the heart of the organisation, this is where we proudly hand-make every single G Plan sofa and chair
- A great opportunity has arisen to join an iconic British brand and a dynamic team with big plans
- as a key member of our Customer Service function, you will work alongside the Customer Service team and your operational colleagues in our purpose-built Wiltshire head office and manufacturing facility
- A G Plan sofa is an investment piece and our consumers know they are buying a sofa designed with the values of enduring comfort and quality at its core
- as a brand ambassador you will provide excellent customer service to internal and external customers whilst processing administrative tasks within the Customer Service department
- update customers on the progress of orders including any delays
- process orders onto the system accurately and in accordance with agreed guidelines. Giving consideration to credit limits, productions dates, capacity issues and pricing queries
Requirements
- proven track record within a similar role
- extensive customer service and complaint handling experience
- strong communication skills/excellent telephone manner
- comprehensive IT/administration skills
- accuracy/attention to detail
- flexible and professional approach
- this is a full time role on site in Melksham, working 9.00am - 5.00pm Monday to Friday